8/10 Good
Carlo Magno Flores, Stockton
Jun 28, 2025
Liked: Cleanliness, staff & service
Hotel Casa del Balam - 3 Stars
I recently stayed at Hotel Casa del Balam during my visit to Merida, Yucatán, and overall, it was a decent experience, though there were some aspects that could use improvement.
First, the location is fantastic. It’s situated right in the heart of the city, making it easy to explore the local attractions, restaurants, and markets on foot. The architecture of the hotel is charming, reflecting the rich history of the region, which added to the overall ambiance.
However, the service was a mixed bag. While some staff members were friendly and helpful, others seemed indifferent and not as attentive as I would have hoped. It felt like there was a lack of consistency in customer service, which detracted from the overall experience.
The room I stayed in was comfortable, but it could use some updates. The furnishings felt a bit dated, and the bathroom amenities were basic. I also noticed that the Wi-Fi connection was spotty at times, which was a bit frustrating when trying to plan my daily activities.
In summary, Hotel Casa del Balam has a lot of potential with its prime location and beautiful architecture, but it falls short in service consistency and room updates. It’s a solid choice for those looking for a convenient place to stay, but there’s definitely room for improvement.
Carlo Magno Flores
Stayed 5 nights in Jun 2025