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Casa del Balam Merida

3.5 star property

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Photo gallery for Casa del Balam Merida

Outdoor pool, sun loungers
Front of property
Premium Room | Soundproofing, free WiFi, bed sheets
Deluxe Room | Soundproofing, free WiFi, bed sheets
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa

Explore the area

Map
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪5 min walk‬
  • Plaza Grande
    ‪5 min walk‬
  • U.S. Consulate Merida
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Soundproofing, free WiFi, bed sheets

Deluxe Double Room

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Soundproofing, free WiFi, bed sheets

Premium Room

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Soundproofing, free WiFi, bed sheets

Deluxe Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Casa del Balam Merida

3.5-star hotel in Mérida Centro
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and massage/treatment rooms are onsite.
Casa del Balam Merida offers 54 accommodations with designer toiletries and complimentary toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers an outdoor pool, spa services, and a terrace. Onsite parking is available (surcharge).

Casa del Balam Merida is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Bistrola 57 - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Uncovered self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 160 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bistrola 57

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 1960
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 160 for adults and MXN 80 for children
  • Uncovered self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Casa Balam Merida
Hotel Casa Balam
Casa Balam Merida
Casa Balam
Casa Del Balam Merida
Hotel Casa Balam Mérida
Casa Balam Mérida
Hotel Casa del Balam
Casa del Balam Merida Hotel
Casa del Balam Merida Mérida
Casa del Balam Merida Hotel Mérida

Casa del Balam Merida Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1001 reviews
Rating 8 - Good. 299 out of 1001 reviews
Rating 6 - Okay. 114 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 3 nights in Feb 2025

10/10 Excellent

bruce

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly authentic Spanish influence with an amazing staff. The next time we are in Merida we will definitely stay there again. Bruce & Nicki McDonald Auburn Washington USA
Stayed 3 nights in Feb 2025

10/10 Excellent

LInda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant renovated older hotel with all the essentials including great charm.
Stayed 7 nights in Feb 2025

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed here many times. Location can’t be beat and the price is right.
Stayed 1 night in Feb 2025

8/10 Good

Anne, Portland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly service from most staff. Wonderful central location for tourists.
Stayed 1 night in Feb 2025

8/10 Good

Debra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The room was very nice. Clean, & all outlets worked. Staff is very responsive, & speaks English. Pool area was lovely. Location was close to restaurants & a little shopping, with coffee shop right across street. Restaurant downstairs was good!
Stayed 1 night in Feb 2025

2/10 Terrible

J.C.

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Merida was OK, with a lot of things closed randomly. A bigger issue was our room, on a busy road and no soundproofing. It was also dated and a bit rough. This place has little charm except for the staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful mexican cultural hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Mexican style hotel with excellent service and location.
Stayed 10 nights in Jan 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

2/10 Terrible

Ramon

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No A/C working had to move to another room. Cold water faucet in shower not working (just drops) was reported every day and nothing done.
Stayed 4 nights in Feb 2025

4/10 Poor

Debra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were very nice & spoke English. Common areas were nice. Restaurant downstairs was good. Outlets in bathroom did not work.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Jose Angel

Liked: Cleanliness, staff & service, property conditions & facilities
no reviews
Stayed 4 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Merida and our stay at this charming hotel with friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ortencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is the best of a hotel? Location, location, location, and customer service. Casa del Balam has a great location, friendly staff, easy access to public transportation and taxis, walkable location to historic centro, restaurants in walking distance, it is dated, but very clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

ALLEGRA, Hanover

Liked: Cleanliness, amenities, property conditions & facilities
I adored this hotel. The staff was wonderful, property located centrally and close to everything, beautiful pool and lovely rooms. Will return!
Stayed 5 nights in Jan 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming colonial hotel located in Centro/St Lucia. We also stayed here in 2023. The staff was responsive when we communicated via WhatsApp both before and during our stay. After 3 days of great pressure and hot water, there was no hot water for a day, but these things happen in old historic buildings. Bathroom updates are needed and housekeeping could be a bit more thorough, but we like the place for a few nights’ stay. Recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

JAVIER, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial building, furniture and decorations. Restaurant's prices were higher than others surrounding the property. A discount for guests could invite us to eat there.
Stayed 5 nights in Jan 2025

10/10 Excellent

JAVIER, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent to stay in the heart of Merida.
Stayed 2 nights in Jan 2025

6/10 Okay

Dolores

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very helpful and friendly, the hotel is very nice and convenient. No complaints only suggestions. Need new towels, darkened curtains and air conditioning. Thank you, we enjoyed our stay.😊
Stayed 7 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming Hotel. Clean, comfortable rooms. Friendly staff. I had a very pleasant stay here and I will be coming back on my next trip to Mèrida. ⭐⭐⭐⭐⭐
Stayed 5 nights in Jan 2025

6/10 Okay

Silvia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area was perfect That’s it
Stayed 5 nights in Dec 2024