Hotel Las Garzas

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Las Garzas

Restaurant
Food and drink
Superior Room | Iron/ironing board, bed sheets
Outdoor pool
Front of property

Reviews

5.4 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Restaurant

Explore the area

Map
742 Calle 17 Chelem, entre 128 y 130, Progreso, YUC, 97336
  • Chelem Park
    6 min walk
  • Progreso Lighthouse
    13 min drive
  • Progreso Beach
    18 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    49 min drive

Room options

Superior Room

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds

  • 160 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Las Garzas

3-star hotel in Chelem
Along with an outdoor pool, this smoke-free hotel has a restaurant and a garden. Self parking is free.
Hotel Las Garzas offers 35 air-conditioned accommodations with ceiling fans. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. This Progreso hotel also offers an outdoor pool, a terrace, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Las Garzas is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:30 AM.
Hotel Las Garzas has a restaurant on site.

Languages

Spanish

Property amenities

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:30 AM for a fee: MXN 200 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
There is limited hot water on site
Pool access available from 9:00 AM to 7:00 PM

Property is also known as

Capital O Las Garzas
Hotel Las Garzas Hotel
Hotel Las Garzas Progreso
Hotel Las Garzas Hotel Progreso

Hotel Las Garzas Reviews

Reviews

5.4
Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service counts: The hotel contacted me (WhatsApp) to say that the rate I booked was too low, and they would not honor it. They said to contact OYO for any refund. I booked on Expedia (rate was the same on every booking website). Then, I received an email saying due to COVID, they were closing this hotel and offering me a stay at another OYO nearby. As a previous Airbnb host, and now a small business owner, the customer service was pretty appalling. If left us (driving to the hotel) to book another hotel, while we were charged by Expedia for the stay and 6 days later have not been refunded. As a business owner, I would have at least offered a solution instead of rudely informing the customer that the rate was too low and to seek a refund without any assistance. We ended up staying in 3 hotels the same week, all OYO, and have only great things to say. Now, we have rented a home near this hotel and pass by it almost daily. We can’t recommend it. I hope the $19 we paid for night helps the hotel during this difficult time... because for $20 they have means they not only lost a potential repeat customer, but a resident in the area who has many families members visit and has to send them to a local hotel. That $20 difference (we would have paid) they could have absorbed and would have had a full house in 3 months (as we are getting married and cannot host all of my husband’s relatives), not to mention ongoing stays from family members.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Way overpriced for basically an old and run down hotel. What I was told is there are really no good hotels in Chelem. I think I agree!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene agua de mar en las salidas de los baños, que se supone debes de usar para bañarte y lavarte los dientes (qué no hicimos) al detectarlo, instalaciones antiguas y mal olor en los cuartos y pasillos
Stayed 2 nights in Dec 2020

4/10 Poor

Patricia

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
DESCUIDADO Y VIEJO
Hoteles e instalaciones descuidadas y viejas (chapoteadero sucio), len la habitación que me dieron me avisaron que no llegaba el wifi, el baño y el caño apestaban horrible y las ventanas no abrían para poder orear el cuarto, no te dan control remoto del televisor (no vi television de todas maneras) pero al parecer debes de pagar o dejar un depósito por el mismo, encontré una cucaracha en el baño, tuve que tapar todas las coladeras para que no salieran más bichos y disminuyera el olor, el ventilador de techo demasiado ruidoso, estacionamiento gratis pero inseguro, las únicas dos cosas buenas de este hotel fue la ubicación y que el aire acondicionado funcionaba bien.
Stayed 1 night in Sep 2020

6/10 Okay

Jaime Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
sin agua caliente
Mi experiencia únicamente fue desagradable el servicio de la regadera que no había agua caliente y llaves de lavabo y regadera en mal estado.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Muy buen servicio, buena ubicación, un hotel chiquito pero cómodo y muy cerca del mar. El unico inconveniente es que no hay señal de Tv.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
fue decepcionante el wifi no servía, la tele tampoco, el baño sucio y el clima tenia goteras y se anegaba el piso, no nos pudieron cambiar de habitación te entregan las toallas y dos miseros jabones y muestras medicas de shampoo a cambio de tu INE, la desconfianza total y me cobraron un 5% mas de impuesto que no estaba en la pagina, y el agua caliente solo de noche funcionó lo demas bien :S
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio e instalaciones sin mantenimiento
Mala recepción, no nos querían dar las amenidades completas. El sanitario no servía, se tardó demasiado en tener agua caliente, muy sucio, la habitación no tenía ni dónde acomodar la ropa, sin televisión y un largo etc. No lo recomiendo
Stayed 1 night in Dec 2019

8/10 Good

Aline, CDMX

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Muy atentos todos y serviciales, se come rico en el restaurante
Stayed 2 nights in Dec 2019