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Hotel Mucuy

Property class: 3

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Photo gallery for Hotel Mucuy

A hotel facade with a sign reading "Hotel & Boutique," a "Caffè" sign, and a "Hotel Abierto" sign.
A hotel room with three beds, each with a pink bedspread and white pillows. There is a wooden wardrobe, a mirror on the wall, and a small plant on a nightstand.
A yellow building with numbered windows, a balcony with a metal railing, and a courtyard with potted plants.
A room with two beds, a TV on the wall, and a decorative metal gate.
A tiled shower with a marble pattern and two shower knobs.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • 24/7 front desk
$29
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
481 C. 57 Centro, Mérida, Yuc., 97000
  • Place, Parque Santa Lucía
    ‪3 min walk‬
  • Place, Mérida Cathedral
    ‪3 min walk‬
  • Place, Plaza Grande
    ‪5 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, two bedside tables, a ceiling fan, a framed picture on the wall, and a coat rack.

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

A room with two beds, yellow walls, a framed picture, and a window with curtains.

Double Room Single Use

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A room with two beds, yellow walls, a framed picture, and a window with curtains.

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room

A hotel room with three single beds, a television mounted on the wall, and a window with curtains.

Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

A bedroom with a bed, a ceiling fan, a nightstand, a window with curtains, and a painting on the wall.

Standard Room

7.8 out of 10
Good
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with three beds, each with a pink bedspread and white pillows. There is a wooden wardrobe, a mirror on the wall, and a small plant on a nightstand.

Family Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About this property

Hotel Mucuy

3-star hotel in Mérida Centro
Along with a coffee shop/cafe, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Housekeeping is available on request.
Hotel Mucuy offers 19 accommodations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.
The hotel offers a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access.

Hotel Mucuy is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: MXN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM

Property is also known as

Hotel Mucuy Hotel
Hotel Mucuy Mérida
Hotel Mucuy Hotel Mérida

Hotel Mucuy Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 188 reviews
Rating 8 - Good. 50 out of 188 reviews
Rating 6 - Okay. 27 out of 188 reviews
Rating 4 - Poor. 23 out of 188 reviews
Rating 2 - Terrible. 16 out of 188 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a place to be afordable clean close to everything..Friendly and helpful staff..
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful being so close to the cathedral. Very nice having a pool.
Stayed 18 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm happy to be near the Cathedral. Room size is good. Swimming pool is topped up and clean. The best is thdt it's quiet, day and night.
Stayed 27 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Traditional rooms, large, clean. Comfortable queen size bed. I had free breakfast which was just sweet pastry and bowl of fruits for 3 days. Staff was welcoming, but not everyone.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central place to stay, simple rooms, but comfortable. Very good matrasse, the pool is a big plus with hot weather. Friendly and helpful staff. Very recommendable.
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Although not stated on the website, the room had air conditioning and a ceiling fan. The staff is very accommodating. A well-kept backyard where you can relax and unwind
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
I wasn’t expecting much for the cheap price but I was still disappointed. Ripped and stained sheets, insects flying around the bathroom, toilet didn’t flush, no hot water in the shower. The lobby and common areas are well maintained so I don’t know why the rooms can’t be too.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Kinda run down, no privacy, free breakfast is only a little sliced fruit, o.j, and coffee. Limited menu but more available for extra price. Parking is paid, the theres a handicap sign in front that they say you cant use, i did and was fine by the police. Staff isnt fluent on english. No hand soap on site, had no t.p., shower looked scary, toilet barely flushed...
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
I really liked the location of the hotel, it is located in the middle of the city and you can go everywhere. The hotelroom was good, the bed was comfortable and we didn't have any mosquitos or other insects inside. The room gets cleaned everyday wirh fresh towels. But: when it rains the room becomes very humid and the outdoor area of the hotel could be better maintaimed: You can't use the pool, it's green and the table outside are dirty.
Stayed 5 nights in Nov 2023
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
Staff at night does not speak English
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Regular
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

2 star hotel

It is 2 star hotel. Not much English spoken. Had to ask for change of towel twice during my 5 day stay. Warning: pets allowed in this hotel. Had a dog barking late into the night and then early morning for 2 days! You get what you pay for!
Stayed 5 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S/c
Stayed 2 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
The price point and location are about all I can recommend. It wasn’t very clean, they wouldn’t let me borrow a broom to clean the cockroach from my room and there was no hot water in the shower. I suppose I got what I paid for but I’m not even sure about that. I wouldn’t recommend unless you had no other options in your budget.
Stayed 5 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The toilet stopped flushing, no one came to fix. Only two plugs in the room, one wouldn’t hold a plug so I had to charge electronics in the bathroom. Drapes wouldn’t close, no privacy. No maid service.
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Mucuy has good lcoation, property is close to the city center, parking is just near by hotel. I wish parking lcoation has been communicated with us before we arrived to the hotel, as it was hussle to find right parking. They should send google location to us about where is parking. Although it say parking is available they didn't say we need to pay additionaly to park our car (120 pessos) Second, room was quite OK, we booked triple room, 2 bed mattraces were OK, but thirtd was aged, old and not comfortable. And thirdly, shower pressure was extremely low, water was barely going, so it was impossible to take a proper shower. AC worked OK in the room, so that's a plus. We didn't use pool so I no comment on that. And we skipped breakfast, so I cannot comment on that, too. For budget travels this might be OK place fora night, but for a longer stay you will be irritated you cannot take normal shower, consider outside is very humid and hot and you need to take shower moment you enter the room. Also water didn't wanna to go in shower cabin, drain was very bad.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is not a matter of “dislike” per se. This is an old, old facility that is being upgraded “ mañana”. For that reason, I could only give the facility two stars. However, there are other aspects to consider. STAFF:10 HVAC:10 DAILEY MAID SERVICE: 10 ONSITE SECURITY:10 BREAKFAST: 9 FACILITY CLEANLINESS: 8 ROOM CLEANLINESS: 8 PROXIMITY TO NUMEROUS RESTAURANT AND VENUES: 10 NEIGHBORHOOD WALKABILITY: 8 Merida, like much of Mexico has narrow, uneven sidewalks that are crumbling. Be careful where you step! I paid for LOCATION & WALKABILITY. Everything else was a bonus! I stayed for 21 days (mid May-Mid June the average daytime temp never dropped below 100F) and for the most part everything was good. Everyday, a staff member asked if I wanted room service if I was still in the room when they came through. Otherwise, they cleaned the room changed the sheets and towels. They have a good breakfast. If I opted to go across the street, I could eat breakfast a Chilakilz. I would stay there again. Muy bien!!
Stayed 21 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Habitación se encontraba limpia y en excelentes condiciones
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está céntrico. El único detalle es que en algunas paredes había humedad.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, aire acondicionado, camas limpias, solo el tema del agua en regadera no había presión y era un poco complicado, pero lo demás ok
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
El personal fue muy amable, especialmente la recepcionista que está en la noches y mañana temprano. El chef que hace el desayuno cocina delicioso, es comida con sabor casero. La habitación estaba impecable, sin embargo, las sábanas y toallas están manchadas como de óxido. No terriblemente, pero sí visible. Las habitaciones no están mal, con excepción de los colchones (son hule espuma), hay aire acondicionado y ventilador de techo. El baño estaba muy limpio, pero tenía el tubo de desagüe del AC hacia la coladera del baño. Aunque es una solución ingeniosa, no se ve nada bien. La decoración en la habitación es como si fuera la casa de tu bisabuela yucateca, pero no está mal. No pude usar la alberca porque estaba en mantenimiento :( Fuera de eso, todo excelente.
Stayed 2 nights in Jul 2026