An outdoor pool, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.
Hotel Plaza by Kavia offers 44 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Hotel Plaza by Kavia features an outdoor pool, tour/ticket assistance, and an elevator. Public areas are equipped with complimentary wireless Internet access. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Plaza by Kavia is a smoke-free property.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free offsite parking
Free uncovered self parking on site
Limited onsite parking
Food and drink
Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 220 for children
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (31 inch wide door)
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Designer toiletries
Hair dryer
Shower
Towels provided
Entertainment
40-inch flat-screen TV with cable channels
Food and drink
Coffee/tea maker
More
Air conditioning
Desk
Laptop workspace
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately MXN 220 for adults and MXN 220 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Property is also known as
Hotel Plaza by Kavia Hotel
Hotel Plaza by Kavia Mérida
Hotel Plaza by Kavia Hotel Mérida
Hotel Plaza by Kavia Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Traveled with family and small children, Traveled with partner, Traveled with family
Oct 15, 2024
Disliked: Staff & service
I decided to try this hotel as the location is ideal and the price for the room seemed reasonable. However, my experience was not pleasant at all. The glass for the window seems poor quality letting all the noise in. There was some construction noise going until 3 am, you can hear and feel everything. This is a busy street, we could not sleep at all. We decided to check out early and that's when the trouble started, the staff refused to refund us and will not do so until Expedia contacted them. We had other issues with the safe not working. The door that access the terrace had no lock and no key and our shower had a leak going all night. Also the bathroom smelled like mold. The staff were careless and dismissive. We had an opportunity to speak with the manager and the experience was the same. This hotel can use some better management and much more maintenance. Sadly I do not recommend this hotel at all. What I do recommend is that you book through Expedia, they were fantastic and so helpful.
Todo Excelente, el personal muy amable, la ubicación en mero Paseo Montejo, la habitación de muy buen tamaño con mini refrigerador, las camas muy cómodas, baño limpio, todo parece recién remodelado. Lo único que no ayuda es el estacionamiento a 2 cuadras y tienes que pedir que abran el portón cada que vas a salir o entrar.
Amazing location, best street to stay on in Merida, has a great cafe and Italian restaurant directly below and a great dessert place across the street.
The staff, especially Ysa, was wonderful. The room size quite large. You had to call the desk to get hot water several times during our stay. One morning there was no water at all. When it rained the front entrance floods badly. Levelling the ground, or building a walkway would probably help.