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Hotel Plaza by Kavia

2.5 star property

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Photo gallery for Hotel Plaza by Kavia

Outdoor pool
View from property
Reception
Standard Double Room | In-room safe, desk, laptop workspace, free WiFi
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
$63
includes taxes & fees
Jan 7 - Jan 8

Explore the area

View in a map
Av. Paseo de Montejo, Nº481 Entre 39 y 41, Mérida, Yuc., 97000
  • Place, Paseo de Montejo
    ‪2 min walk‬
  • Place, Yucatan International Convention Center
    ‪10 min walk‬
  • Place, U.S. Consulate General Mérida
    ‪13 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, laptop workspace, free WiFi

Standard Double Room

8.4 out of 10
Very good
(54 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

9.4 out of 10
Exceptional
(30 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, free WiFi

Superior Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite

Family Studio Suite | In-room safe, desk, laptop workspace, free WiFi

Family Studio Suite

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Studio Suite

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Plaza by Kavia

Hotel in Mérida Centro
An outdoor pool, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.
Hotel Plaza by Kavia offers 44 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Hotel Plaza by Kavia features an outdoor pool, tour/ticket assistance, and an elevator. Public areas are equipped with complimentary wireless Internet access. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Plaza by Kavia is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 220 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 220 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Plaza by Kavia Hotel
Hotel Plaza by Kavia Mérida
Hotel Plaza by Kavia Hotel Mérida

Hotel Plaza by Kavia Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 829 reviews
Rating 8 - Good. 193 out of 829 reviews
Rating 6 - Okay. 60 out of 829 reviews
Rating 4 - Poor. 26 out of 829 reviews
Rating 2 - Terrible. 31 out of 829 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not friendly at all, hard to talk to, always on their cellular. We walked in this evening after dinner, said, "hello" and had no acknowledget or answer.
Stayed 2 nights in Oct 2025

10/10 Excellent

Antonio

Stayed 2 nights in Sep 2025

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants near by
Stayed 1 night in Jul 2025

8/10 Good

Conchita, Belize City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Plaza by Kavia located on the Paseo de Montejo was an ideal location for our group. The staff was friendly and accommodating. The Italian restaurant and the cafe next door were excellent. The elevator makes it convenient not to have to walk up flights of stairs. However, the hotel is not geared for the disabled or persons with mobility restrictions. I took my 96 year old Dad and my Mom and they loved the room. However, access on the wheelchair ramp is difficult as it is quite steep and requires strength. A railing would have been helpful for him as he could hold on while walking into the entrance. The bathroom tiles were slippery so we had to buy him a portable shower grab bar and a shower mat so he could be safe. We also bought a soap dish so that used soap would not be placed directly on the counter by the sink. We also had to ask for floor towels for stepping out of the shower and hand towels. The beds, while extremely comfortable, were too high for him so we also had to buy a step stool to help him get into bed. Notwithstanding the above, the rooms were spacious, cool, very comfortable and the staff were very helpful in procuring a wheelchair that he could use temporarily when he needed to leave the room. Joel, especially, was a gem and he unhesitatingly maneuvered the wheelchair out of and into the hotel whenever we had to go out. Joel made our stay a wonderful and special one as this is probably one of the last trips my Dad will make. Thank you, Joel!!
Stayed 4 nights in Aug 2025

8/10 Good

Orlando A

Stayed 2 nights in Aug 2025

10/10 Excellent

Elmain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pierdes tu llave son 100 pesos
Stayed 2 nights in Jul 2025

10/10 Excellent

robert, Dickinson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jul 2025

8/10 Good

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Yvonne

Traveled with family
Liked: Staff & service
Very well located in a great area in Zona Centro. Friendly staff. Property could use some improvements but good if you’re traveling on a budget.
Stayed 6 nights in Jul 2025

2/10 Terrible

lilia

Stayed 2 nights in Jul 2025

8/10 Good

Stacey

Stayed 1 night in Jun 2025

10/10 Excellent

MARIA IRENE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con muy buena ubicación para venir de turista y habitaciones muy bonitas
Stayed 4 nights in Jun 2025

6/10 Okay

Citlalli

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe area to walk at night,,,
Stayed 3 nights in May 2025

10/10 Excellent

Jose

Business traveler
Nice room and clean room,,, love the size and the space
Stayed 1 night in May 2025

8/10 Good

Eneyra, Mapleton

Stayed 5 nights in May 2025

10/10 Excellent

Kathleen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel, lovely staff in the best neighborhood. Added bonus of being next door to both a coffee house and fantastic Italian restaurant. I will definitely return soon.
Stayed 3 nights in May 2025

6/10 Okay

Angelica

Liked: Cleanliness
Disliked: Amenities
Rooms are very nice but there is no pool or restaurant
Stayed 1 night in May 2025

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 1 night in Apr 2025

8/10 Good

Victor M

Liked: Cleanliness, staff & service, property conditions & facilities
Confy Hotel in convenient location.
Stayed 3 nights in Apr 2025

6/10 Okay

Klaus

Traveled with family
Disliked: Amenities
The parking is 400 m away from the hotel. The lock couldn’t be opened so we had to wait for an hour to get it fixed when we left. There are only 2 towels in the room for two… no shower mat. The mattress is pretty comfortable. The window is small.
Stayed 1 night in Apr 2025

10/10 Excellent

Alfredo

Stayed 8 nights in Mar 2025

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean. Highly recommended and in a great area.
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money spent. Has all the essentials and very conveniently located. Staff is super friendly. This is not a luxury property but it’s good enough when traveling on a budget
Stayed 6 nights in Mar 2025