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Hotel Santa Ana

3.0 star property

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Photo gallery for Hotel Santa Ana

Exterior
Breakfast served, international cuisine
Lobby
34-inch flat-screen TV with cable channels, TV
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
Calle 45 #503, entre 60 y 62, Mérida, YUC, 97000
  • Santa Ana Park
    ‪1 min walk‬
  • Remate de Paseo Montejo
    ‪5 min walk‬
  • Paseo de Montejo
    ‪5 min walk‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪19 min drive‬

Room options

Double Room, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Premium bedding, desk, laptop workspace, blackout drapes

Quadruple Room

  • 150 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

Premium bedding, desk, laptop workspace, blackout drapes

Quadruple Room

  • 150 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Triple Room | Premium bedding, desk, laptop workspace, blackout drapes

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room

Triple Room | Premium bedding, desk, laptop workspace, blackout drapes

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About this property

Hotel Santa Ana

3-star hotel in Mérida Centro
This hotel features an outdoor pool, a restaurant, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and a 24-hour front desk.
Hotel Santa Ana offers 18 air-conditioned accommodations with complimentary newspapers and hair dryers. Beds feature premium bedding. 34-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Santa Ana has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 12:30 PM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 12:30 PM for a fee: MXN 50 to 100 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 50.00 to 100 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Alcohol is not served at this property

Property is also known as

Hotel Santa Ana Merida
Santa Ana Merida
Hotel Santa Ana Mérida
Santa Ana Mérida
Hotel Santa Ana Hotel
Hotel Santa Ana Mérida
Hotel Santa Ana Hotel Mérida

Hotel Santa Ana Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 117 out of 290 reviews
Rating 8 - Good. 112 out of 290 reviews
Rating 6 - Okay. 42 out of 290 reviews
Rating 4 - Poor. 12 out of 290 reviews
Rating 2 - Terrible. 7 out of 290 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was no milk for coffee...only powder creamer. Great mattress and hot water.
Stayed 1 night in Sep 2024

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute gem!
The entire environment was aesthetically pleasing, The people working in the hotel were welcoming and helpful. The rooms and lobby were spotless and we loved the courtyard greenery!
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in Merida. We needed a conveniently located hotel with parking for New Year's Eve. We had dinners and parties located within a 6 block radius of the hotel. Our experience couldn't have been better: a friendly welcome, convenient parking, a clean, comfortable room and a very reasonable price. This is a great place to base yourself if you intend to explore Merida or the Yucatan.
Stayed 1 night in Dec 2023

10/10 Excellent

ceree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Gem
Wonderful experience! Room was clean and comfortable. Pool and common areas were nice and relaxing. Best of all was the staff who made us feel so welcomed and were very helpful with all our questions. Will definitely choose to stay here again if my travels take me back to Merida!
Stayed 9 nights in Oct 2023

10/10 Excellent

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful, conveniently located hotel with amazing staff. Will definitely stay here again.
Stayed 7 nights in Jun 2023

8/10 Good

Claudia

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Las camas estaban cómodas pero solo que limpien mejor el baño las puertas de cristal tenían mojo pero de ahí esta bien para pasar la noche Gracias Comfy beds Ac unit bathroom need extra attention there was mildew on the shower doors corners good place to spend the night
Stayed 1 night in Apr 2023

8/10 Good

Matthew, Charlotte

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Charming modest hotel right off of a small pretty square. Older style hotel rooms around a pretty, clean pool surrounded by native plantings. Friendly helpful staff. Convenient parking in a safe lot. We'd stay here again.
Stayed 2 nights in Mar 2023

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pleasant simple hotel. No frills but. The Santa Ana has a friendly, knowledgeable and accommodating staff. A convenient breakfast.
Stayed 8 nights in Mar 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel helped us enjoy our stay in Mérida.
Santa Ana hotel was everything we hoped for, authentic, excellent service from welcoming staff, lovely pool and sitting area. Comfortable beds, good linens, and shower.
Stayed 3 nights in Feb 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff--every one of them we interacted with--were friendly and helpful. The common area is large and has different spaces to use for reading, enjoying the pool or sitting and using the computer. Quiet at night and conveniently located near Paseo Montejo for walking. Really enjoyed our time there.
Stayed 21 nights in Jan 2023

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, kind friendly staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dana, Columbia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Charming small hotel. Great staff. Great location. Inexpensive. Rooms are basic no-frills, but comfortable. This was my fourth stay at the Hotel Santa Ana. It is my "go to" place in Merida. Sometimes it has been booked and I have had to stay elsewhere. I think it is great, however if you like something fancy, plush and modern this may not be the place for you
Stayed 2 nights in Mar 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida Downtown Jewel
What a nice little gem located in downtown Merida! Very comfortable and the staff especially Juan were outstanding. I'll stay again if ever in Merida
Stayed 2 nights in Apr 2022

10/10 Excellent

JENNIFER, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for the price. The courtyard is topical and cozy. Hotel Santa Ana is in a historical district.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

TRISTAN

Stayed 3 nights in Feb 2022

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely courtyard, great staff
Stayed 2 nights in Feb 2022

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel near centro
The hotel's location - between centro and Calle Montejo is perfect for walking and exploring. The staff are knowledgeable and share recommendations and directions. Wi-Fi is available and stable. The rooms are clean and basic but the towels are like sandpaper. Restaurants are within walking distance but not in the immediate area. The onsite restaurant offers breakfast only with a limited menu. The onsite pool was only 1/2 filled and dirty. Plants surrounding the pool give a relaxing "jungle" feel to the courtyard. A one hour bus ride and you can be in Progreso at the beach. A 10 block walk puts you at the Zocolo or the Monumento a la Patria. The entire surrounding area is very walkable and safe. Unfortunately, some guests were very noisy (talking loudly outside on the balconies) well into the night, making sleep difficult if you leave your windows open.
Stayed 5 nights in Jan 2022

10/10 Excellent

JENNIFER, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Court yard was beautiful. The room was very clean.
Stayed 1 night in Oct 2021

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This was my 4th time staying at this hotel. The staff, service, kindness, friendliness are excellent. I would stay longer if this hotel had a monthly rate. Thank you
Stayed 3 nights in Oct 2021

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute inexpensive hotel, centrally located in very safe neighborhood. Would definitely recommend for a quick overnight stay.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021

8/10 Good

Jose A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area.
Stayed 1 night in Feb 2021

10/10 Excellent

Jose A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You like at home
Super comfy. Awesome customer service. Loved the natural ambient.
Stayed 1 night in Feb 2021