An outdoor pool, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden. Change of towels is available on request.
Hotel Santa María Mérida offers 67 accommodations with air conditioning. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers.
This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Hotel Santa María Mérida features an outdoor pool, tour/ticket assistance, and a garden. Public areas are equipped with complimentary wireless Internet access.
Hotel Santa María Mérida is a smoke-free property.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 1:00 PM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Limited onsite parking (max 1 space per unit)
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 100 to 180 for adults and MXN 80 to 150 for children
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Shower
Towels provided
Entertainment
42-inch flat-screen TV with cable channels
More
Air conditioning
Desk
Free local calls
Individual furnishings
Iron/ironing board on request
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately MXN 100 to 180 for adults, and MXN 80 to 150 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Hotel Santa Maria
Hotel Santa María Mérida Hotel
Hotel Santa María Mérida Mérida
Hotel Santa María Mérida Hotel Mérida
Hotel Santa María Mérida Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Beautiful hotel, sparkling and clean, lovely pool and spacious common areas with comfortable sofas. Staff friendly, efficient and professional. Room and bathroom spotless, comfortable bed. Small breakfasr cafe handy. Amazing value. Well-located, great coffeeshop in next block (Barolo's).
Elizabeth
Stayed 4 nights in Feb 2025
6/10 Okay
kelly susan
Feb 21, 2025
Liked: Cleanliness, staff & service
This is a little gem of a hotel. It is clean and comfortable and has the best pillows I’ve ever slept on! The staff were fantastic, they had a little issue with laundry service one day but it was quickly rectified.Shout out to Misael! And the rest of the staff.
Staff helpful, cordial and friendly. Not adequate electrical outlets was the biggest issue. I had problems with tv and ac, but were fixed very quickly. Toilet had to be flushed 2-4 times, but never got fixed. But was ok. Limited parking by the rooms, but pakin about 2 blocks away was provided . Great value in terms of price and cleanliness and location. Sofie was extremely helpful.
Good location, really basic room. No hand towels. Really noisy room with the water pump next door. Not enough power outlets, extremely slow internet service. The pool was drained and never opened.
We ended up staying at their sister hotel “casa de Balan” so this review is about that property.
Reception staff immediately helped to relocate us as a problem with the pool. We’ve both been ill & just wanted to relax by the pool a lot so this was really appreciated.
Casa de Balan could do with a bit of renovation/repair but it is still a really charming hotel. Lovely, quiet garden/pool area with lounges. Word to the wise - the pool is very cold 😀
All staff friendly and helpful.
Big rooms, comfortable beds, housekeeping daily, water provided, quiet. Excellent location in the centre of the city
Air con isn’t very effective & the wifi is hopeless.
It would be great if they had a water bubbler for refills rather than single use bottles.
Great location and quiet hotel. Nice and professional staff. Room is a good size. Mattress and pillows are a bit hard.
Verified traveler
Stayed 1 night in Dec 2024
10/10 Excellent
deryn
Dec 24, 2024
deryn
Stayed 1 night in Dec 2024
10/10 Excellent
Susan
Traveled with partner
Dec 21, 2024
Liked: Cleanliness, staff & service
Fine stay for price. Outdated decor and slight smoke musty smell but very clean, excellent hot water/pressure. Common areas nice, pool clean and good temp.
Staff friendly and accommodating.
The people who work here are wonderful and it’s very easy to get a bus from the airport to Santa Lucia Park and walk two blocks to the hotel. It is incredibly quiet and the only thing that I would have wanted is a window that let in more light as the window faced the beautiful courtyard and didn’t have the light that I love but everything else was excellent. The distance to the main Square is six or so easy blocks. They have filtered water in the lobby, which is very helpful. Tacos Reunion is one block away and is also excellent. I would definitely stay here again. I also took a walking tour my first morning in Merida, and it was incredibly helpful!