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Hotel Unknown

Property class: 3.5

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Photo gallery for Hotel Unknown

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.
A pathway surrounded by lush greenery leading to a building with a yellow facade.
A modern interior with a geometric patterned wall, a neon sign, and a decorative vase with flowers.
A swimming pool surrounded by lush tropical foliage.
A modern outdoor pool area with a hot tub, a bedroom with a bed and curtains, and a clear sky.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is $114
includes taxes & fees
Sep 25 - Sep 26

Explore the area

View in a map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Mérida Cathedral
    ‪16 min walk‬
  • Place, Plaza Grande
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪19 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds

A hotel room with a wooden headboard, two beds with beige and turquoise bedding, a patterned rug, a desk with a chair, and a television.

Standard Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

A bedroom with two beds, a wooden headboard, a patterned floor, and a view of the outdoors through a sliding door.

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms, Private Pool

A bedroom with a wooden headboard, a bed with white bedding, a wooden wardrobe, a television, and a patterned rug.

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view through the curtains.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(21 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

View all photos for Suite Itzimná – King Size Bed

A bedroom with a wooden headboard, a bed with white bedding, a green and white pillow, and a wooden wardrobe with shelves.

Suite Itzimná – King Size Bed

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

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About this property

Hotel Unknown

3.5-star hotel in Mérida Centro
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, spa services, and concierge services.
Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Hotel Unknown features a full-service spa and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Mérida hotel also offers spa services, tour/ticket assistance, and concierge services.

Hotel Unknown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:00 AM.
Hotel Unknown has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number FHA190725TS5

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Hotel Unknown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 443 reviews
Rating 8 - Good. 94 out of 443 reviews
Rating 6 - Okay. 25 out of 443 reviews
Rating 4 - Poor. 10 out of 443 reviews
Rating 2 - Terrible. 13 out of 443 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. The breakfast was excellent, I really liked their coffee. The room was very comfortable, clean and spacious. I highly recommend this hotel, we will be back soon!!!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Highly recommend it.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean. Very spacious, well decorated. The pool is a hidden gem in the area.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Laura Itzel Cuevas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Yevette

Liked: Cleanliness, amenities, property conditions & facilities
The vibe is perfect! Super cute! Great staff!!
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, rooms and pool.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, amenities
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but still had a roach.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Hotel unknown in Merida it’s a great place to stay with your partner or which family close to downtown
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025
Verified review

6/10 Okay

Adrian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was good, but there's room to improve
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025