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AKEN Mind Mérida Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AKEN Mind Mérida Hotel

Front of property
Outdoor pool
In-room safe, desk, laptop workspace, blackout drapes
Restaurant
Front of property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
  • Housekeeping

Explore the area

Map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119
  • Paseo de Montejo
    1 min walk
  • Chili's
    1 min walk
  • ADO Paseo 60 Bus Terminal
    5 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    25 min drive

Room options

View all photos for Superior Handicap

In-room safe, desk, laptop workspace, blackout drapes

Superior Handicap

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | In-room safe, desk, laptop workspace, blackout drapes

Signature Suite

  • 640.5 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin

Superior Twin | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Plus

In-room safe, desk, laptop workspace, blackout drapes

Superior Plus

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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$131 total
includes taxes & fees
Jan 2 - Jan 3
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About this property

AKEN Mind Mérida Hotel

4.5-star hotel in Colonia Campestre
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
AKEN Mind Mérida Hotel offers 136 air-conditioned accommodations with safes and hair dryers. 55-inch Smart televisions come with digital channels.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
AKEN Mind Mérida Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to 6 meeting rooms and coworking spaces. Event facilities measuring 3789 square feet (352 square meters) include a conference center. This luxury hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite covered self parking is complimentary.

AKEN Mind Mérida Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
AKEN Mind Mérida Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (3,789 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (60 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM

AKEN Mind Mérida Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 235 reviews" "
Rating 8 - Good. 30 out of 235 reviews" "
Rating 6 - Okay. 15 out of 235 reviews" "
Rating 4 - Poor. 8 out of 235 reviews" "
Rating 2 - Terrible. 9 out of 235 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Angel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanette, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly courteous and friendly, offering helpful suggestions on the best places to eat and even showing me where to find the best cenotes.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción, hotel súper bonito y tranquilo, cerca de todo lo que necesitábamos. El servicio de 10, además de las opciones de desayuno y habitación súper limpia. Definitivamente volvería.
Stayed 3 nights in Jun 2024

6/10 Okay

Felipe, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities
Average corporate property great location and convenience for corporate travelers. Not leisure or vacations
Stayed 2 nights in Jun 2024

10/10 Excellent

Cesar Badir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a todo el equipo, muy buen trabajo
Stayed 1 night in Feb 2024

4/10 Poor

SALVADOR

Disliked: Cleanliness
no respetaron mi reservación, mucho ruido
Stayed 4 nights in Feb 2024

4/10 Poor

Marco

Traveled with family
Disliked: Cleanliness, staff & service
A Hotel with MANY small flaws and one BIG flaw. I wouldn't go back. Although it is very well located and the lobby façade is beautiful, I would not return due to the amount of problems and difficulties we experienced in this hotel. We arrived by car and to our surprise the entrance was very hidden and there was no place to leave the car to go to the lobby. I had to get out quickly and leave my family in the car to ask where I could park. We found out that there is no elevator from the parking garage to the lobby, it is stairs to the floor BEFORE the lobby and then elevator to the lobby. If you travel with small children and big suitcases I DO NOT RECOMMEND THIS HOTEL. Entering the bedroom, very pretty and modern but the charm disappears when you see the two desk chairs dirty and grimy. The hotel was not full and they gave us a room with a view of the machinery, no big deal But then we see the bathroom and the towels are old and falling apart and the faucet is not fixed and it feels like it will break at any moment. Already asleep we realize that there is a light that DOESN'T STOP FLASHING ALL NIGHT! We complain and they tell us: “it's a motion or fire sensor, it can't be turned off.” APPALLING! We compared it to the family room next to us and they didn't have that but their air conditioning light couldn't be turned off! Even worse. On the second day, we went for a coffee at the lobby restaurant and had two coffees and a juice and an hour later they spoke to me in my room…
Stayed 3 nights in Feb 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jhoan

Stayed 1 night in Jan 2024

10/10 Excellent

Chantaie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and dog friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

NATASCHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory L., Canyon Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was more than pleased with the property and the room.
Stayed 3 nights in Oct 2023

10/10 Excellent

HECTOR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel Bastante agradabke y comodo No hay mucho cerca, todo en taxi
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Stayed 4 nights in Sep 2023

10/10 Excellent

JUAN

Stayed 2 nights in Sep 2023

10/10 Excellent

Bryana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times and enjoy it every single time.
Stayed 1 night in Sep 2023

8/10 Good

NATASCHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bryana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th or 6th time staying here and once again excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

ZITTA

Stayed 1 night in Aug 2023

10/10 Excellent

Ariani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!!
Stayed 6 nights in Jul 2023

10/10 Excellent

Humberto, Whittier

Traveled with group
N/a
Stayed 4 nights in Jul 2023

10/10 Excellent

Bryana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience! Beautiful view, very clean, and the tub/shower combo was impeccable. Will definitely stay again and highly recommend.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arugementative Staff
There is an attitude of "the guest is always wrong". Very poor customer service to say the least. Contradictory information provided at different times.
Stayed 2 nights in Feb 2023