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*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
This property is closed from July 28 2024 to July 27 2026 (dates subject to change).
The following facilities are closed on Sunday, Tuesday, Wednesday, Friday, and Saturday:
- Bar/lounge
- Children's pool
- Dining venue(s)
- Fitness facility
- Full-service spa
- Health club
- Hot springs
- Indoor pool
- Outdoor pool
- Public bath
- Sauna
- Spa tub
Property Features
The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This Izamal hotel also offers an outdoor pool, a terrace, and a garden. Onsite uncovered self parking is complimentary.
Kocai is a smoke-free property.
- Daily
- Terrace
- Number of outdoor pools - 1
- Free buffet breakfast
- Number of restaurants - 1
- Front desk (limited hours)
- Free breakfast
- Uncovered parking
- Total number of rooms - 7
- Free self parking
- Dry cleaning/laundry service
- Free WiFi
- Wedding services
- Smoke-free property
- Garden
Family Friendly Amenities
- Number of outdoor pools - 1
- Free WiFi
Room Amenities
Kocai offers 7 accommodations with iPod docking stations and MP3 docking stations. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads. This Izamal hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.
- Television
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free bottled water
- Wireless internet access
- Shower only
- Digital TV service
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- TV size: 40
- TV size measurement: inch
- MP3 docking station
- iPod docking station
- Rainfall showerhead
- Towels provided
- Bedsheets provided
- Smart TV
- Netflix
- Shampoo
- Toilet paper
- Streaming services
- Toothbrush and toothpaste not available
- Number of days between towel changes: 2
- Number of days between bed sheet changes: 2
- WiFi speed 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Kocai has a restaurant on site.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible path of travel
- Wheelchair accessible parking
- Wheelchair-accessible van parking
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals on site
Hotel Policies
Payment types
Fees
Optional extras
- Pet fee: MXN 250 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out
Check-out time is 12:30 PM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa and cash.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
Front desk opens daily at 8:00 AM
Front desk closes daily at 7:00 PM
Guest accommodation is sealed after cleaning
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Staffed front desk
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No elevators
Property confirms they are implementing enhanced cleaning measures
Children and extra beds
- Children are welcome.
Pet Policy
- Pets allowed for an extra charge of MXN 250 per pet, per stay
- 1 total pets
- Pets cannot be left unattended
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Hotel Names
- Kocai Hotel
- Kocai Izamal
- Kocai Hotel Izamal
Hotel Reviews
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