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Merida Vacation Packages

The room was clean and well presented. Lighting in the room was dull and never felt bright. Shower never got up to even warm. Ac in the room was either to cold or not cold enough and made knocking noises that kept me awake. The toilet also made a running tap noise and random times. Not a single smile from the checking staff.

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

No trolly available when check out. No one be able to help, service bad for the breakfast. No one offer drink for 20 minutes.

Wonderful property. Small room but modern and clean. Great location. It would be nice if rooms had a microwave. Worst part was there are no ice machines and bar and coffee shop were reluctant to provide. Water in room was scalding hot. It literally melted a plastic cup. I’m glad our grandkids weren’t with us. Breakfast was excellent. Very busy but restaurant staff was quick and friendly. Coffee choice was limited. They wouldn’t let me take in a coffee from their own coffee shop. A laundry room would be excellent.

Just need ice or an ice machine

Great service Room and hotel very clean Great pool with a nice view

Everything was amazing !