When we arrived, off the front desk area, there was a water leak from the ceiling by the elevator that got worse. Staff was nice but slow. Then they didn't check on us to empty the garage or see if we needed toilet paper or towels. I called the front desk and nobody answered. Then I waited and called back and asked for toilet paper and 2 towels. She was polite and asked if I could come get them. I did but when I arrived at the desk, nobody was there. It turns out, she was getting the supplies. I didn't know that she was getting the supplies and had to wait about 5-10 minutes with nobody at the desk to help. They should have more staff. On a better note, the beds were comfy and the breakfast was good. They had eggs and sausage, waffles, pastries, fruits, yogurt, cereal, juice and coffee. We enjoyed the food consumed.