4/10 Poor
Matthew
Traveled with family and small children
Aug 30, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our dinner at this hotel was very disappointing, and the room was tired and dirty. We wouldn’t recommend it and wouldn’t stay here again.
The hotel and restaurant had received high ratings on Expedia and Trip Advisor, but both were a big letdown. We stayed with our one-year-old and initially had a family room, but we opted for a quieter room at the back. The staff were friendly and helpful, but that was where the positives ended.
The room was basic and had questionable marks all over it. There were brown stains on the ironing board that wiped clean, but there were also marks on the curtains, lampshade, walls, and ceiling. The en-suite bathroom looked like it had been repaired by an amateur, with plaster and grout marks that were very visible. The sofa looked tired and dirty, and there were numerous dead spiders that hadn’t been cleaned or removed. Thankfully, the bedding was fresh and clean.
The restaurant and dinner were also below average. Wetherspoons would have been a better quality and value option. The total cost for two mains and one side was £56, which would be reasonable if the meals had been of a decent standard. The full lemon sole cost £30 and was small. It came with a grilled half lemon and spicy butter, but the butter wasn’t evenly spread on the fish. The side serving of veg was overpriced at £4.50 and consisted of two stale asparagus stalks, two slices of courgette, and the rest of hard carrot batons.
I tried to complain to reception so that management coul
Matthew
Stayed 1 night in Aug 2025
