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The lady on the front desk was so kind, so professional and so helpful!

I am requesting a full refund of the entire amount paid for this stay, including the additional €100 day-use charge, because the overall experience at Nissaki Boutique Hotel was completely unacceptable and far below what I reasonably expected when booking this property through Hotels.com. I understand that early check-in is not guaranteed. However, after arriving at approximately 9:30–10:00 AM, we were offered a temporary “day-use” room for around four hours and charged €100, which we were told was already discounted from approximately €250. Because of this additional charge, we reasonably expected a comfortable temporary room consistent with the standard of the hotel. Instead, the room was extremely small, basic and completely disappointing. I have attached photographs showing exactly what was provided, as well as the hotel invoice clearly showing the €100 DAY USE charge. Unfortunately, this was not the most serious issue. On the morning of our departure, our checkout time was approximately 12:00 PM. At around 11:00 AM — while we were still occupying the accommodation and had been sleeping — a hotel employee entered our private terrace/jacuzzi area without our permission and began cleaning and preparing it for the next guest. We were extremely uncomfortable and shocked to wake up and discover a member of staff already inside our private outdoor space before we had even checked out. The terrace and jacuzzi were part of our private accommodation, and we had not given any

Property was ok. I booked a room based on the specific pictures for that room which included two sunbeds in the private pool; however, the room we got did not have any sunbeds. We were told they had several rooms in the same category and only one had the sunbeds. Water was too cold and no sunbeds made the private pool unnecessary. Staff was helpful, but still no compensation for not being able to use the private pool.