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Best Western Majestic

3.0 star property

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Photo gallery for Best Western Majestic

Reception
Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Terrace/patio
Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Zócalo
    ‪3 min walk‬
  • Palacio de Bellas Artes
    ‪9 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 278 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 587 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Majestic

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Best Western Majestic offers 84 accommodations with espresso makers and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff.

Best Western Majestic is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
La Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Terraza

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 15 and September 16.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1005 reviews
Rating 8 - Good. 287 out of 1005 reviews
Rating 6 - Okay. 165 out of 1005 reviews
Rating 4 - Poor. 86 out of 1005 reviews
Rating 2 - Terrible. 67 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Germain

Traveled with partner
Liked: Staff & service
The restaurant very limited. With too many rules for the beautiful sight
Stayed 2 nights in Jan 2025

10/10 Excellent

Karl, Baldwinsville

Stayed 4 nights in Jan 2025

10/10 Excellent

STEPHANIE

Stayed 1 night in Dec 2024

10/10 Excellent

Manuel

Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Gerardo

Disliked: Cleanliness, property conditions & facilities
The place is beautiful but is ashamed that they haven’t updated this place the furniture from the rom is al old and dirty the towels and sheets looks gray instead of white.
Stayed 3 nights in Dec 2024

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs investment in facilities. Too old.
Stayed 1 night in Dec 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay home away from home
Stayed 2 nights in Dec 2024

6/10 Okay

Lydia

Traveled with family
Liked: Amenities, property conditions & facilities
The hotel looks historic as it has a lot of the architecture style you can find in downtown CDMX. There is a nice rooftop restaurant which is a bonus. I would keep in mind, if you go during a high season of tourism and you need more towels you wont get any if all the rooms were booked. Also after 11 pm the hotel closes their doors. My daughter and I learned this the hard way as we were ringing the doorbell to the hotel and calling the hotel for 30 minutes. The hotel manager was upset we needed to get in. For the whole 30 minutes he was hidden in a room all the way in the back of the hotel. He was no where near the receptionist desk. But the other staff in the hotel are very kind. If it wasnt the bad experience with the hotel manager at night we would of given the review a 4 stars.
Stayed 4 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location great view of zocalo and catedral

10/10 Excellent

joser

Business traveler
Towels terrible state. Towels. Torn Not whitened. No plugs for international travelers.
Stayed 1 night in Dec 2024

10/10 Excellent

Aracely

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Creo yo que está muy caro la comida desayuno
Stayed 2 nights in Dec 2024

4/10 Poor

Orquidea

Traveled with partner
Arrived at 1am and the room we booked was not available until the following day. Beds are not comfortable and the windows are not soundproofed and we ended up there 3 nights with heavy noise and massive headaches. Staff were nice and the view was nice. Not really the best experience for a stay in the city.
Stayed 3 nights in Dec 2024

10/10 Excellent

Javier

Disliked: Amenities, property conditions & facilities
I electric outlets one for the whole room. No international plugs.
Stayed 1 night in Dec 2024

10/10 Excellent

Shubang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This hotel was a nice place to stay. It was brightly decorated for the holidays and many landmarks were within walking distance. There were also a lot of great places to eat and shop nearby. I wish our room had a window, it would have made spending time in the room a bit more pleasant. The only thing that was a little upsetting was that we arrived early. The desk told us we could check in but there would be an additional charge. We told the desk that we would wait until the check in time to check in. When we came back they said they didn't have our rooms ready. That they had one room we selected available but if we wanted to we could get another room but it would be an additional charge. I asked him why we didn't have rooms if they were booked in advance. He said that he may have rooms but they were not ready and he didn't know how much time before they were ready. Once again I asked why they were not ready if they knew we reserved ahead of time and we had arrived hours prior. He said that he would check and try to get our rooms ready as soon as possible. We didn't get our rooms until over half an hour later and nothing was done to make up for the inconvenience. Aside from that everything else was pleasant.
Stayed 3 nights in Dec 2024

4/10 Poor

Jose, Denver

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The unfortunate thing about this property is it is 87 years old and the beds are not comfortable and if your on the plaza side expect to be woken up by yelling and talking and the churches bells. But the location is very well central. Lots of shopping and the food is priced well just stay away from the restaurants that are at the plaza area and upper level very expensive. Can’t expect a 87 year old hotel to be perfect.
Stayed 4 nights in Dec 2024

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is right in the middle of all the action going on in that area. This is not a quiet hotel, but earplugs muted most of it.
Stayed 3 nights in Dec 2024

6/10 Okay

Diana Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water when needed I asked the receptionist to no avail at least that night and next morning. The Wi Fi unavailable couldn't connect at all during my stay. Towels feel like sandpaper they're old and gray.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jesus, Boston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location hard to park, a lot of traffic around since it is in the heart of downtown , there is a parking lote around the corner kind of expensive there are more less expensive parking if you drive couple of block from that parking lote. Once you get parking it is great location, walkable
Stayed 2 nights in Nov 2024

10/10 Excellent

LIVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Louie, torrance

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very loud in the morning, the WiFi service was terrible, very slow. The bed was really stiff and no ac in my room.
Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Hotel was absolutely beautiful, excellent location. Gorgeous view of el zocalo
Stayed 4 nights in Nov 2024

2/10 Terrible

Brick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst experience every. Extremely noisy built like echo chamber hotel with fools for guest.
Stayed 1 night in Nov 2024