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Casa de la Condesa

4.0 star property

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In-room safe, desk, soundproofing, iron/ironing board
Breakfast, dinner, brunch served; local cuisine
Suite (Master) | In-room dining
Courtyard
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Plaza Luis Cabrera 16, Col. Roma Sur, Mexico City, 06700
  • Paseo de la Reforma
    ‪2 min drive‬
  • Angel of Independence Monument
    ‪2 min drive‬
  • U.S. Embassy
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite (Master)

Suite (Master) | In-room safe, desk, soundproofing, iron/ironing board

Suite (Master)

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite with Balcony

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite with Balcony

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Casa de la Condesa

4-star hotel in Roma Norte
Along with a restaurant, this smoke-free hotel has a fitness center and a rooftop terrace. Self parking is free. Other amenities include a coffee shop/cafe, a business center, and a meeting room.
Casa de la Condesa offers 27 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Microwaves and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. Business-related amenities at this 4-star property consist of a business center and a meeting room. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Complimentary self parking is available on site.

Casa de la Condesa is a smoke-free property.

El ocho - This restaurant specializes in local cuisine and serves breakfast, brunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee: MXN 120 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • El ocho

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Living room
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request

More

  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Breakfast fee: approximately MXN 120 per person
  • Early check-in fee: MXN 400 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Casa Condesa Extended Stay Mexico
Casa Extended Stay Hotel Condesa Mexico
Casa Condesa Extended Stay Mexico Hotel
Casa Condesa Extended Stay Hotel
Casa Condesa Extended Stay
Casa Condesa Extended Stay Mexico Aparthotel
Casa Condesa Extended Stay Aparthotel
Casa de la Condesa Hotel
Casa de la Condesa Mexico City
Casa de la Condesa Hotel Mexico City

Casa de la Condesa Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 346 reviews
Rating 8 - Good. 142 out of 346 reviews
Rating 6 - Okay. 76 out of 346 reviews
Rating 4 - Poor. 34 out of 346 reviews
Rating 2 - Terrible. 35 out of 346 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of construction going on when we were there, so hard to judge some aspects. The reception people were exceptionally nice and helpful. Great location. Our room was more a suite, with a separate room with kitchenette and dining/seating area.
Stayed 3 nights in Nov 2018

2/10 Terrible

Tish

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Excellent position but should not have accepted our booking. In midst of major refurband we were only guests in the only accessible room. Not a good experience.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is situated in a wonderful location, in the center of the action and right acress the street from a charming little park. Unfortunately the rooms are pretty dated and the bed was 2 small bed pushed together to make a larger one. The is also construction going on and as a result there is noise and dust. The staff however was wonderful.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location
Condesa opposite park with fountain that cools surrounds. Lots of dog walkers. Good local cafes and bars. Excellent location out of madness of Centro Historico
Stayed 7 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quite and plenty of room
Quite and plenty of room. A very nice and professional staff
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all fantastic the room was spacious and clean. Breakfast was perfecto!
Stayed 3 nights in Mar 2018

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel overlooking Plaza Luis Cabrera
Most of the hotel staff was very helpful. They did not have a map of the surrounding neighborhood, but the young man at night searched online and printed out a very nice one for me. They are renovating some of the upstairs rooms, which I didn't see, but the room I had was very nice. Rooms on the street side are noisier, but overlook the nice plaza below.

8/10 Good

Erric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful relaxation
I liked the location of the property. The area in the complex was very relaxing and beautiful.
Stayed 2 nights in Feb 2018

6/10 Okay

Heli, SD

Disliked: Property conditions & facilities, room comfort
Nice location
Nice location, but no hot water, very small entrance, noise frige, a lot a small restaurants near the hotel
Stayed 3 nights in Jan 2018

8/10 Good

Mike, Cost Rica

Liked: Staff & service, property conditions & facilities, room comfort
Great location, awesome staff.
The place is located right in the middle of everything, with restaurants close by. The room was quiet and clean. The staff was very helpful with my questions. Booking it on Expedia was half of what they charge if you just called for a reservation, so that was nice.
Stayed 1 night in Jan 2018

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Very helpful and central location
Stayed 2 nights in Dec 2017

4/10 Poor

Itta, Calgary AB Canada

Disliked: Staff & service, room comfort
Dishonest concierge and uncomfortable beds.
Positives: Located in a nice kind of quiet neighbourhood, good restaurants and coffee shops around. Front desk staff nice and friendly. During my stay, they tried to help me the best they could. Street noise and light to a minimum. Cleanliness is ok, will clarify on my negatives. Doorbell entrance to this hotel adds to the safety provided. Stayed at the master suit, its spacious and has a separate small sitting, kitchenette area. There is a safe in the room. NEGATIVES The concierge personnel was a bit dishonest by going through our belongings, nothing was stolen only my perfume was used to try to disguise the smoke smell. we found some cigarette ashes in the sink which she forgot to clean after her/his smokes. We left a message for management of this hotel but never heard back. I would have been more generous if this was addressed, a simple apology would have been sufficient to overlook all other negatives and recommend or stay again at this hotel. showers are decent but has no decent ventilation so it fogs immediately, our room had one giant popped bubble form by water leak. Beds are very uncomfortable and pillows are really hard and thick. Not close to main attraction but accessible through taxi and is also close to subway station.
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
there is a park in front of the hotel. If you are gonna stay many days here, it is recommended that you live in the room with balcony, it is really good place.
Stayed 7 nights in Nov 2017

6/10 Okay

Alfred, Chicago

Liked: Cleanliness, staff & service
Good enough for a decent stay and rest
Discreet since it doesn't really look like a hotel from the outside; conveniently located and quiet, although I guess it really depends on if you have neighbors upstairs. Staff is very polite and accommodating, felt like home.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value & Convenient Location
Very spacious & great location. Not the most polished of places, but a great value for the money
Stayed 3 nights in Jun 2017

8/10 Good

Nathalie, Montréal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large room, but a little dark
In a nice neighborhood surrounded by restaurants, this hotel is nice and has large rooms, but is a little dark
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a great neighborhood
You're asking for too much information. If it isn't sufficient then don't use it. But good experience with Expedia as well.
Stayed 8 nights in Jul 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware!! They overcharge you by "Mistake"!
I booked this hotel through Expedia and at the check-in I paid with my credit card. When I checked the receipt in the room the same night, I realized they have over charged me for $87.21 compared the booking price on Expedia. I did not notice it when I was signing the receipt because the amount was in peso.I told the staff the next day and I was assured that they made a mistake and will refund me right away. Refund was not processed during my stay. I communicated and waited for another month for refund, but did not come. I finally contested the charge through my credit card company, and the hotel now says that they do not owe any refund!!!!! Be careful, not to be charged extra by "mistake"!!!
Stayed 5 nights in Apr 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Just what the doctor ordered at the right Expedia price… 😊

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located but bad experience!
Staff was rude and argumentative. Pictures on Expedia are nothing like the hotel. Suites are not really suites. Didn't have room available that was booked on arrival and challenged us about our Expedia booking. Wanted to charge us for a broken glass in room that was already broken on arrival. Did not want family and local lifelong friends to come to the hotel to pick us up or accompany us while we get ready to go out.

8/10 Good

johnny, M

Liked: Cleanliness, staff & service
Great hotel at Colonia Roma
Great hotel for the price you pay. Hotel is not the fanciest but it's definitely located in a perfect area. You have la Plaza Luis Cabrera right outside. Again if you're expecting a 5 star hotel this is not it. But it's great for the price you pay.

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marie-Claude, Arlington VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good basic hotel: nothing luxurious but great location. It was quiet when I was there. Wifi was working well. Breakfast OK but included. Coffee was not good.

8/10 Good

Ricardo Jorge, Passdena, CA. US

Liked: Cleanliness, staff & service
Simple and clean accommodations.
Hotel could use some improvements like better pillows and mattresses or better hot water service in the bathroom. Room a bit cold and it didn't have a heater. Staff is super attemptive and helpful. The room was clean and service every day with detail. The neighborhood is excellent with lots of places to wander around, have dinner or just and expresso and a croissant. Beautiful small park just across the street.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort