A rooftop terrace, a business center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a lobby fireplace, and multilingual staff assistance are onsite.
District Polanco by Lumina offers 30 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 43-inch Smart televisions come with digital channels.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. This Mexico City hotel also offers a rooftop terrace, multilingual staff, and concierge services.
District Polanco by Lumina is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Things to do
Books
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Guidebooks
Luggage storage
Water dispenser
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Business services
Business center
Outdoors
Outdoor furniture
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (35 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
More
Communal living room
Double-glazed windows
Fireplace in lobby
Reusable cups
Reusable tableware
Smoke-free property
Water dispenser usage encouraged
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
43-inch smart TV with digital channels
More
Air conditioning
Heating
Iron/ironing board on request
Safe
Soundproofed rooms
Water-efficient toilets
Window screens
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of MXN 4000 will be collected before check-in.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property is also known as
District Polanco by Lumina Hotel
District Polanco by Lumina Mexico City
District Polanco by Lumina Hotel Mexico City
District Polanco by Lumina Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 16 out of 24 reviews" "
10 - Excellent
16
Rating 8 - Good. 5 out of 24 reviews" "
8 - Good
5
Rating 6 - Okay. 0 out of 24 reviews" "
6 - Okay
0
Rating 4 - Poor. 2 out of 24 reviews" "
4 - Poor
2
Rating 2 - Terrible. 1 out of 24 reviews" "
2 - Terrible
1
9.2/10
Cleanliness
8.4/10
Staff & service
5.6/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Roger
Jan 27, 2025
It was very nice and clean walking distance to shopping and dining and very safe.
This property has now working WiFi!
Staff will not help and no compensation for the WiFi non available all stay
They kept telling us it would get fixed but nothing happened
We changed here after another property we were staying at didn’t respond for an entire week (we wanted to extend a day but they wouldn’t even respond) that being said - we stayed for 1 day and very much appreciated their quick service - ease of checking in/out as well as the nice thought to give us ear plugs in case we could here outside. The property was clean and conveniently located in Polanco. Would probably pick a different location next time because it was a bit small but that’s more a preference.
We were so happy with our stay, the service was great and always felt safe and secure. The reception was available 24/7 as well as the really nice door man, extra plus for answering WhatsApp messages so fast when we were not at the hotel. There was water available on the floor which appreciated. The hotel has a really nice location, close to parks, great restaurants and we were really amazed the morning after when we walked out the first time upon arrival the night before.
Put a bit lower on cleanliness because our under sheet had several stains but we had two of them so I just put the other one over.