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Eurostars Zona Rosa Suites

4.0 star property

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Photo gallery for Eurostars Zona Rosa Suites

Terrace/patio
Interior
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

Map
Londres, 115 Colonia Juárez, Mexico City, CDMX, 6600
  • Paseo de la Reforma
    ‪5 min walk‬
  • Angel of Independence Monument
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | City view

Studio Suite, 2 Double Beds

  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite (with Parking)

In-room safe, desk, soundproofing, iron/ironing board

Junior Studio Suite (with Parking)

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite (Single)

In-room safe, desk, soundproofing, iron/ironing board

Junior Studio Suite (Single)

  • 452 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Studio Suite

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, soundproofing, iron/ironing board

Triple Room

  • 452 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Eurostars Zona Rosa Suites

4-star hotel in Reforma
A restaurant, a fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite. Housekeeping is available on request.
Eurostars Zona Rosa Suites offers 60 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. This 4-star property offers access to a 24-hour business center and 3 meeting rooms. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance.

Eurostars Zona Rosa Suites is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:30 AM.
Eurostars Zona Rosa Suites has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; MXN 240 for adults and MXN 240 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator (39 inch wide door)

More

  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 25000 per accommodation, per stay
  • Breakage deposit: MXN 25000 per stay
  • A damage deposit of MXN 2500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 240 for adults and MXN 240 for children
  • Airport shuttle fee: MXN 650.00 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Eurostars Suites
Eurostars Suites Hotel
Eurostars Suites Hotel Zona Rosa
Eurostars Suites Zona Rosa
Eurostars Zona Rosa
Eurostars Zona Rosa Suites
Eurostars Zona Rosa Hotel Mexico City
Eurostars Zona Rosa Suites Mexico City
Hotel Eurostars Zona Rosa
Eurostars Zona Rosa Suites Hotel
Eurostars Zona Rosa Suites Hotel
Eurostars Zona Rosa Suites Mexico City
Eurostars Zona Rosa Suites Hotel Mexico City

Eurostars Zona Rosa Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1003 reviews
Rating 8 - Good. 292 out of 1003 reviews
Rating 6 - Okay. 91 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Konstantin, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Ian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY horrible all around! Property dirty, Noisy, and management is unhelpful!
Stayed 4 nights in Feb 2025

10/10 Excellent

Rodolfo

Stayed 3 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zona Rosa is a fun area and this hotel is right in the center. Nice staff! This was our second stay and will do it again if back in CDMX!
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thoroughly recommended

It was definitely the best place to stay in the centre of Mexico City. The suites are fantastic. The staff, at the reception, bell boys and cleaners, were all helpful, friendly and welcoming. There was absolutely no problem with noise. There are clubs and bars around which might be noisy at times, but keeping the windows closed (you don’t need them open with the air conditioning anyway) you can barely hear anything from the outside. There is a terrace at the top with great views of the surroundings. (A perfect place to drink a glass of wine and smoke a cigarette if you do and relax on your own or with friends.) The zona rosa is not what it used to be (it is rather run down and neglected but it still keeps some of its charm). Reforma avenue is just a couple of blocks away and is thriving with great places to eat and visit. It is an excellent place to walk to many landmarks, trendy areas and museums without the burden of the traffic jams. Price wise, I think it was the best choice to stay in the City.
Stayed 6 nights in Feb 2025

10/10 Excellent

john

suite

huge suite for a very reasonable price by comparison. good location amid restaurants cafes etc. only disadavantage that it is in the zona rosa hence noisy thursday and weekend nights.
Stayed 1 night in Feb 2025

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large suite. Well laid out. Unfortunately, one of the two elevators was non-functional.
Stayed 8 nights in Feb 2025

10/10 Excellent

Donatella

Stayed 3 nights in Feb 2025

6/10 Okay

Elia

Disliked: Cleanliness
Stayed 6 nights in Feb 2025

4/10 Poor

Nick

Liked: Cleanliness
Disliked: Room comfort

I wanted to like this hotel.

The location is great and the housekeeping staff are wonderful. Cleanliness was not the issue. When we first arrived, the man who assisted with our luggage was also great. We booked the room because the price, layout of a nice suite, and location fit our needs. However, a few issues really made this untenable. There was only one working elevator with a 4 person capacity and, at times, waiting for it took way too long and sometimes it would arrive a full capacity so you couldn’t get on anyways. Also the lack of sensors that stopped the elevator from closing on a persons limb was downright scary. Second, the room with full blast A/C all day could not get lower than 23.5 (74 Fahrenheit) even though it was set much much lower. No assistance was offered other than suggestions to open the window but the window opened to some massive outside vent for the building just produced heat that rose up to counteract any air coming in. Small requests to the staff during the stay were handled very professionally by some and other front desk folks just came off as dismissive. The location is great and really these improvements could take this place from untenable to perfect. However, when I return, I’ll have to select a different placd in the area.
Stayed 6 nights in Feb 2025

10/10 Excellent

FAISAL

Stayed 3 nights in Feb 2025

8/10 Good

Karen Minc

Stayed 5 nights in Feb 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
a good value, great locale, comfortable room… one single elevator, the other main elevator is permanently out of use. nice roof deck, and good breakfast buffet
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property but expect loud music at night
Stayed 4 nights in Feb 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue genial, excelente hotel. Me volvería a quedar!
Stayed 5 nights in Jan 2025

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness
While this hotel is convenient to many parts of the city, it was not a particularly comfortable place to stay. The bed was painfully hard; the room was noisy from the street below, but also from the "loving" guests in the room next door at 3 AM. The staff was friendly when addressed, but seemed so busy with paperwork, etc., they rarely looked up from their desk. This made us wonder about the security of the place since you did not need to present a key or anything to get upstairs. Towles and sheets were dingy, pilled, and thread worn. The room was spacious (suite), the shower was good enough, but all in all this is not a place worthy of four stars. After three nights of very bad sleep, we forfeited four pre-paid nights and found another place.
Stayed 7 nights in Jan 2025

8/10 Good

Antelmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, kinda noisy, not very modern but clean and comfortable and great value at the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

FAISAL

Stayed 3 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and amazing staff!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort

Elevator not working

Llegamos y él elevador estaba descompuesto así que es una inconvenencia tratar de esperar para subir a tu cuarto
Stayed 4 nights in Jan 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
very well placed to visit historic center, main embassies and commercial centers, also plenty of dining options around.
Stayed 1 night in Jan 2025

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Usualmente este lugar es mi preferido. Pero esta vez, enfrente unos inconvenientes. Se escucha la música de los alrededores y no para hasta las 6 de la mañana 😕. Fui hospedado en el piso 8th y solo un elevador funcionando para todo el edificio.
Stayed 10 nights in Dec 2024