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FlowSuites Polanco

3.5 star property

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Photo gallery for FlowSuites Polanco

Stunning building with a unique blend of brick and glass elements, set amidst lush greenery.
Relax in a spacious living area with a city view, featuring a sofa, coffee table, and side table with a lamp.
Relax in a cozy retreat with a comfortable bed, bedside table, and serene view of the surrounding trees.
Enjoy a kitchen with a large window offering a view of the surrounding area, featuring a gas stove, sink, and dark cabinets.
Relax in this stylish living room with a sofa, chairs, and a coffee table, offering a view of the outside and a glimpse of the adjacent kitchen.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Laundry
  • Kitchen
  • Free WiFi

Explore the area

Map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Avenida Presidente Masaryk
    ‪1 min walk‬
  • Parque Zoologico de Chapultepec
    ‪7 min walk‬
  • Auditorio Nacional
    ‪9 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

Room options

View all photos for Penthouse

Penthouse | 2 bedrooms, free minibar items, in-room safe, individually furnished

Penthouse

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 Queen Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Staircases flanked by potted plants lead to a spacious interior with curved railings and recessed lighting.

Suites Obelisk

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
4.4 out of 5, Excellent, (722)
$211 nightly
The price was $234
The price is $211 total
includes taxes & fees
Suites Obelisk

About this property

FlowSuites Polanco

3.5-star hotel in Polanco
Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
FlowSuites Polanco offers 12 accommodations with minibars (stocked with some free items) and safes. These individually furnished accommodations have separate sitting areas. LED televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

FlowSuites Polanco features tour/ticket assistance, concierge services, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This Mexico City hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator.

FlowSuites Polanco is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 915 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

FlowSuites Polanco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 374 reviews
Rating 8 - Good. 113 out of 374 reviews
Rating 6 - Okay. 58 out of 374 reviews
Rating 4 - Poor. 14 out of 374 reviews
Rating 2 - Terrible. 16 out of 374 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Omar

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has no air conditioning, and in the middle of the night, someone tried to open my room's door.
Stayed 1 night in Mar 2025

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Pietro

Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco Javier, San Diego

Stayed 3 nights in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.
Stayed 7 nights in Feb 2025

10/10 Excellent

DANIEL, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Any luttle issue or question and they took care of it.
Stayed 5 nights in Feb 2025

6/10 Okay

AMIR

Business traveler
Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Dennis

Stayed 1 night in Nov 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL ESPACIO DE LAS HABITAXIONES EXCELENTE. EL SERVICIO EXTRAORDINARIO. MUY AMABLES Y DISPONIBLES EN TODO MOMENTO.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Muy buena ubicación. El staff muy amable. La propiedad un poco vieja. Necesita mejoras. No reponían el jabón líquido. Tampoco el azúcar ni la crema.
Stayed 6 nights in Oct 2024

10/10 Excellent

Dora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trato excelente, muy atentos!

Todo excelente, muy buen trato personal, superaron mis espectativas, lo único es que no tiene estacionamiento, es importante para mi, fuera de eso lo recomiendo mucho.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yaz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención a clientes nos dejaron extender nuestro checkout sin costo por ser clientes VIP, todo excelente
Stayed 1 night in Sep 2024

10/10 Excellent

Verónica A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Omar

Si te toca el 4to piso el ruido de la bomba de agua hace demasiado ruido toda la noche
Stayed 3 nights in Aug 2024

10/10 Excellent

Wilfrido

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024

6/10 Okay

Ramses

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

NO AIR CONDITIONS

Need to provide a solution during the hot days. NO AIR CONDITIONS. Location is excellent and staff excellent
Stayed 5 nights in Jun 2024

10/10 Excellent

sergio, houston

Stayed 1 night in May 2024

10/10 Excellent

Julio, Monterrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar privilegiado, muy seguro, se puede caminar muy tranquilo y comer en muchos lugares.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We like to stay at FlowSuites Polanco when visiting CDMX. As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the "back" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

Stayed 2 nights in Mar 2024