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Four Points by Sheraton Mexico City, Colonia Roma

3.5 star property

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Photo gallery for Four Points by Sheraton Mexico City, Colonia Roma

Lobby
Standard Room, 2 Queen Beds, City View | Premium bedding, down comforters, Select Comfort beds, in-room safe
View from property
Standard Room, 2 Queen Beds, City View | Premium bedding, down comforters, Select Comfort beds, in-room safe
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Alvaro Obregon No. 38, P.B. Col Roma, Mexico City, CDMX, 06700
  • Paseo de la Reforma
    ‪18 min walk‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • U.S. Embassy
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Standard Room, 2 Queen Beds, City View

  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Standard Room, 1 King Bed, City View

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, City View

Superior Room, 1 King Bed with Sofa bed, City View | City view

Superior Room, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, No View

Room, 1 King Bed | Premium bedding, down comforters, Select Comfort beds, in-room safe

Room, 1 King Bed, No View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Junior Suite, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Mexico City, Colonia Roma

3.5-star hotel in Roma Norte
This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Four Points by Sheraton Mexico City, Colonia Roma offers 90 accommodations with laptop-compatible safes and complimentary bottled water. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 4575 square feet (425 square meters) include a conference center. This Art Deco hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site, along with a car charging station.

Four Points by Sheraton Mexico City, Colonia Roma has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Four Points by Sheraton Mexico City, Colonia Roma has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 265 for adults and MXN 133 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (4,575 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 265 for adults and MXN 133 for children
  • Airport shuttle fee: MXN 500 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: MXN 3000.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Colonia
Four Points Sheraton Colonia Hotel
Four Points Sheraton Colonia Hotel Mexico City Roma
Four Points Sheraton Mexico City Colonia Roma
Four Points Sheraton Mexico City Colonia Roma Hotel
Four Points by Sheraton Mexico City Colonia Roma
Four Points Sheraton Mexico C
Four Points by Sheraton Mexico City Colonia Roma
Four Points by Sheraton Mexico City, Colonia Roma Hotel
Four Points by Sheraton Mexico City, Colonia Roma Mexico City

Four Points by Sheraton Mexico City, Colonia Roma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 423 reviews
Rating 8 - Good. 128 out of 423 reviews
Rating 6 - Okay. 35 out of 423 reviews
Rating 4 - Poor. 15 out of 423 reviews
Rating 2 - Terrible. 9 out of 423 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with great service in convenient and safe location in Mexico City, can highly recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

gerardo

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

EDNA, Boerne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Lots of restaurants
Stayed 3 nights in Dec 2024

10/10 Excellent

Audomaro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, refined, practical and excellent location
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Stayed 3 nights in Nov 2024

8/10 Good

Osvaldo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel in Colonia Roma but inflexible staff at check-in. No early check-in provided as hotel was "full". Therefor, if you arrive from an international flight (lets say at 7am) make sure to book the room since the night before the arrival, otherwise checking-inn staff will make wait until the check-in time at 3pm. Not even the option to pay for early check-inn is available. No considerations for families while travelling.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alma

Stayed 8 nights in Nov 2024

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Clean and safe and modern. Great staff. The best location for restaurants and bars
Stayed 2 nights in Oct 2024

10/10 Excellent

Jessica E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in Roma Norte
Had an interior room, strange to not have a wondow to outside butbsaved money on the booking, and the AC worked great. Good housekeeping service, 2 fresh bottles of water probided every day. The only complaint is the wifi router and temperature controls faced the bed and are extremely bright, I had to get creative to block the lights in the middle of the night, so consider bringing an eye mask! Excellent location near plenty of restaurants, very safe but not so touristy like Polanco. Good access to bus if you want public transport. Front desk helped me find a 24 hour pharmacy 3 blocks away for an item ai forgot that they didnt stock in their little sundries shop. Highly recommend!
Stayed 6 nights in Oct 2024

10/10 Excellent

Eric, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of restaurants nearby.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and location was perfect. It was weird staying in a hotel room with no windows but they did an amazing job of providing great lighting.
Stayed 3 nights in Aug 2024

10/10 Excellent

Itzel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing.
Stayed 1 night in Sep 2024

8/10 Good

Pablo, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine overall. Staff at front desk was great.
Stayed 1 night in Aug 2024

10/10 Excellent

Ana Elizabeth, Calexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located to many dining options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Edith, Chicago

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great! Location, restaurants and cafes at every corner!
Stayed 3 nights in Aug 2024

10/10 Excellent

stanley

Stayed 1 night in Aug 2024

10/10 Excellent

Gustavo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at this location. Everything was nice and clean.
Stayed 2 nights in Jul 2024

2/10 Terrible

Erika

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Muy mala experiencia, le robaron a mi hija dos anillos y la gerente y el de seguridad de plano no saben hacer su trabajo, no les importó lo tomaron como si un robo de 2,000 dólares para ellos no fuera nada. Son muy malos en su trabajo! Da mucha impotencia saber qué esto pase en el lugar qué nos sentíamos más seguros, pero le esculcaron sus cosas a mi hija y de ahí sacaron sus dos anillos violando su privacidad!!!! A ese cuarto entraron solo dos personas la recamarera y el de seguridad. El de seguridad es un tipo con mal aspecto ni me daba nada de confianza!!! El día qué salimos del hotel ellos estaban en el restaurante como si nada solo nos voltearon la cara haciéndonos saber qué lo qué pasó a ellos no les importó en lo más mínimos dejando a el hotel por los suelos, no importándoles su trabajo !!!
Stayed 8 nights in Jul 2024

10/10 Excellent

Ariel, Temecula

Stayed 6 nights in Jun 2024

10/10 Excellent

Merideth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in a great area. The room and bathroom were clean. The staff was very accommodating and most were able to communicate in English. The street noise at night was a little loud but we were able to sleep through it.
Stayed 4 nights in Jun 2024

2/10 Terrible

Eduardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Pablo, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2024

8/10 Good

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.
Stayed 3 nights in May 2024

8/10 Good

Kenji

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to easily walk around to restaurants, bars and transportation.
Stayed 4 nights in May 2024

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee spots nearby and lots of food options. I also was within walking distance of a mall and always felt safe.
Stayed 4 nights in Apr 2024