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Grand Fiesta Americana Chapultepec

5.0 star property

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Photo gallery for Grand Fiesta Americana Chapultepec

Front of property
Lobby
Banquet hall
Property amenity
Junior Suite, 1 King Bed, Park View | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Spa
  • Room service

Explore the area

Map
Mariano Escobedo Av. #756 Col. Anzures, Mexico City, CDMX, 11590
  • Chapultepec Park
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪16 min walk‬
  • Auditorio Nacional
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪27 min drive‬

Room options

View all photos for Grand Club 2 Double, Park View

Premium bedding, down comforters, minibar, in-room safe

Grand Club 2 Double, Park View

  • Park view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Club, 1 King Park View

Bar (on property)

Grand Club, 1 King Park View

  • Park view
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Park View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Double Beds, Park View

  • Park view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Double Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Park View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

  • Park view
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Park View

Junior Suite, 1 King Bed, Park View | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Park View

  • Park view
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Club King

Bar (on property)

Grand Club King

  • City view
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Club, 2 Doubles

Premium bedding, down comforters, minibar, in-room safe

Grand Club, 2 Doubles

  • City view
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Junior Suite Superior | Premium bedding, minibar, in-room safe, desk

Camino Real Polanco Mexico

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (2617)
The price is $221
per night
$265 total
includes taxes & fees
May 17 - May 18
Camino Real Polanco Mexico

About this property

Grand Fiesta Americana Chapultepec

5-star hotel in Reforma
A full-service spa, a restaurant, and a 24-hour health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Grand Fiesta Americana Chapultepec offers 203 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour health club, a hot tub, and a sauna.
Spa 19th has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. Guests under 18 years old are not allowed in the spa.
In addition to a full-service spa, Grand Fiesta Americana Chapultepec features a 24-hour health club and a hot tub. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury hotel also offers a sauna, spa services, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Grand Fiesta Americana Chapultepec is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
Azur - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (MXN 180 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 550 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Azur

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 20 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 550 for adults and MXN 300 for children
  • Valet parking fee: MXN 180 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fiesta Americana Chapultepec
Fiesta Americana Grand Chapultepec
Fiesta Americana Grand Chapultepec Hotel
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Grand Chapultepec Mexico City
Fiesta Grand Chapultepec
Grand Chapultepec
Grand Chapultepec Fiesta Americana
Grand Fiesta Americana Chapultepec
Grand Fiesta Americana Chapultepec Hotel Mexico City
Grand Fiesta Americana Chapultepec Hotel
Grand Fiesta Americana Chapultepec Mexico City
Fiesta Americana Chapultepec
Grand Fiesta Americana Chapultepec Hotel
Grand Fiesta Americana Chapultepec Mexico City
Grand Fiesta Americana Chapultepec Hotel Mexico City

Grand Fiesta Americana Chapultepec Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 801 out of 1005 reviews
Rating 8 - Good. 143 out of 1005 reviews
Rating 6 - Okay. 36 out of 1005 reviews
Rating 4 - Poor. 10 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Giulio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, went with a 9 month old baby. No problem at all.
Stayed 3 nights in Jan 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic honeymoon stay

Fantastic service. My husband and I spent several days of our honeymoon here. When I mentioned that fact to the concierge, that evening there was a nice note and chocolate covered strawberries and red wine to share. Very thoughtful.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Patricia, CABO SAN LUCAS

Stayed 4 nights in Sep 2024

10/10 Excellent

sharon

Stayed 2 nights in Jan 2025

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean. I really like the property and the services. I didn’t like the prices of the food in the restaurant and the massages, too pricey.
Stayed 3 nights in Jan 2025

10/10 Excellent

svjatoslav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Excellent facilities, Great staff
Stayed 1 night in Jan 2025

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Grand Fiesta Americana Chapultepec! Great location for visiting the world class anthropology museum, park and area shops and hotels. Loved our room on the 17th floor, where we got a real bird’s eye view of much of the city. Staff was great - very helpful and professional. We highly recommend it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jung Bin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive, spacious room and very clean. Highly recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very good location. The proximity to Chapultepec Forest is wonderful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Irene Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent centrally located hotel.

From the moment I stepped up to the front doors, my stay was fabulous. The hotel has a set of motion operated sliding doors that were so clean I almost walked into them. As soon as I entered the lobby I was greeted, offered assistance, and easily checked into my room. All staff were extremely friendly, helpful and accommodating. The concierge tried to get me some hard to acquire tickets, and even though he was unsuccessful, I appreciated the kind effort. The hotel is directly across the street from the park, a short walk to the Chapultepec Castle, the Museum of Anthropology, the Modern Art Museum, the Botanical Garden, the zoo, and the hop on hop off bus. The neighborhood is upscale, clean, and I never felt unsafe. The Paseo de la Reforma, the main avenue, can be accessed all the way to the Palacio de Bellas Artes and other museums in that area.
View of the park and castle from my room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Guy

Stayed 2 nights in Jan 2025

8/10 Good

Federica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel era lindo y ubicado en un area bastante segura y conveniente. En general nuestra estadia fue agradable, lo unico que diria que tendrian que mejorar un poco es en el room service, nos paso un par de veces que el pedido estaba mal (algo faltaba o habia algo mal) y cuando eso sucedia se tardaban entre 10-20 minutos en volver a la habitacion con lo que sea que estaba faltando. Pero descontando eso, todo resulto de lo mas agradable.
Stayed 8 nights in Dec 2024

10/10 Excellent

JIN WOO, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in at a bad time so there were no room options. The day before was December 31st. It was completely understandable. The hotel was very clean and the bed was very comfortable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel right next to bosque de Chapultepec.
Stayed 8 nights in Dec 2024

10/10 Excellent

XING, JERSEY CITY

Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located and view of park was amazing. Staff especially Fabiola were so attentive and friendly. Would definitely stay again
Stayed 5 nights in Dec 2024

10/10 Excellent

Chandani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Kourosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than our expectations

Rooms are spacious with good amenities. Great location, very clean, great service, good breakfast and decent room service food. We enjoyed our stay and definitely recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and beautiful rooms, great location with amazing views. Would definitely recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

KARSTEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Felipe, Eagleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Nicol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, and location. Will definitely be back.
Stayed 4 nights in Nov 2024