4/10 Poor
Jessica
Traveled with partner
Apr 19, 2025
Disliked: Cleanliness, property conditions & facilities
It is a very easy walk to the Zocalo; however, the area is way too crowded during the day. At night, it isn’t the safest to walk around. The room we at first stayed in was so small and had a mold smell :/ we ended up changing rooms to a suite and it wasn’t much better. The couch was all ripped up in the suite and both mattresses in each of the rooms were very uncomfortable. The last night, we ended up ordering room service and the attendant was very rude. She accused us of not having enough money to pay because the card machine wasn’t accepting our card. My fiancé ended up going to pay downstairs at the restaurant and it went through just fine. It turns out the WiFi wasn’t allowing the machine to work. We also had to continue fixing our key card because it wasn’t allowing us to open the door to the room. Unfortunately, we won’t stay here again.
Jessica
Stayed 4 nights in Apr 2025