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Hotel Carlota

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carlota

Exterior
Terrace/patio
Terrace/patio
Balcony
In-room safe, laptop workspace, free WiFi

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Pet friendly
  • Parking included

Explore the area

Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Reforma 222
    3 min walk
  • Paseo de la Reforma
    4 min walk
  • U.S. Embassy
    7 min walk
  • Mexico City (MEX-Mexico City Intl.)
    27 min drive

Room options

View all photos for Deluxe Room

In-room safe, laptop workspace, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

In-room safe, laptop workspace, free WiFi

Premium Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Geneve Ciudad de México

Spa
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1148)
The price is $103
per night
$124 total
includes taxes & fees
Jan 6 - Jan 7
Geneve Ciudad de México

About this property

Hotel Carlota

3.5-star hotel in Reforma
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and concierge services are onsite.
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This boutique hotel also offers an outdoor pool, a library, and tour/ticket assistance. Onsite self parking is complimentary.

Hotel Carlota has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
Welcoming dogs only
2 total (up to 29 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Hotel Carlota Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 241 out of 473 reviews" "
Rating 8 - Good. 118 out of 473 reviews" "
Rating 6 - Okay. 64 out of 473 reviews" "
Rating 4 - Poor. 27 out of 473 reviews" "
Rating 2 - Terrible. 23 out of 473 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

andres

Liked: Cleanliness
it was great!
Stayed 1 night in Sep 2024

8/10 Good

Yashitha

Traveled with group
Liked: Cleanliness, staff & service
The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Mauricio

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Raquel, La Puente

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like is the old carpet in the bedroom. It’s dusty and it aggravated my allergies.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service, amenities
We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid.
Stayed 3 nights in May 2024

8/10 Good

Julio

Business traveler
Liked: Staff & service, amenities
Mejor limpieza
Stayed 1 night in Feb 2024

10/10 Excellent

Ana Edith, Westlake Village

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

4/10 Poor

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities
The service at the pool and restaurant were fine. House keeping did not show until 4 when I napped. And when they did, they never emptied either garbage can. There 4 days. They were never emptied. The place was unnecessarily noisy at 3Am when something happened every night that caused very loud noises.
Stayed 4 nights in Feb 2024

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Amenities
I liked the location and design. Bathrooms need to be cleaner and better towels.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rian

Liked: Cleanliness, room comfort
Very nice
Great location and very nice room. The restaurant was very nice and service was awesome!
Stayed 4 nights in Oct 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City!
Stayed 1 night in Aug 2023

10/10 Excellent

Leah

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Vivien

Liked: Cleanliness, property conditions & facilities
Friendly staff. Well located. I heated the restaurant is amazing but I didn’t get the chance to try it.
Stayed 1 night in May 2023

8/10 Good

Jeremy, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms are modern, especially compared to other Mexico city hotels. unfortunately, the property can be very loud at times. Most of the rooms surround the pool-restaurant-bar so it can be loud at times.
Stayed 3 nights in Apr 2023

2/10 Terrible

Iris

Stayed 9 nights in Apr 2023

4/10 Poor

Pablo

Traveled with partner
not a good place
Stayed 3 nights in Apr 2023

10/10 Excellent

Jorge Francisco

Stayed 1 night in Apr 2023

8/10 Good

Alyssa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff
Stayed 4 nights in Feb 2023

6/10 Okay

Adriana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the design is very cool. the hotel is very noisy, especially early in the morning. the restaurant starts on their morning routine and you can hear everything
Stayed 2 nights in Feb 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Wonderful hotel with very helpful staff. The room was very large and comfortable. I would definitely stay here again!
Stayed 1 night in Jan 2023

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful employees, great location, amazing interior

10/10 Excellent

Andrea