See all properties

Hotel Novotel Mexico City Santa Fe

4.0 star property

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Pet friendly

Explore the area

Map
Antonio Dovali Jaime 75, Col. Centro De Cuidad, Mexico City, CDMX, 1210
  • Samara Shops
    ‪3 min walk‬
  • Parque La Mexicana
    ‪17 min walk‬
  • Santa Fe Center Mall
    ‪19 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

Superior Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • Sleeps 3
  • 2 Double Beds

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Double Beds

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Hotel Novotel Mexico City Santa Fe

4-star hotel in Santa Fe
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Hotel Novotel Mexico City Santa Fe offers 148 accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 5 meeting rooms are available. This eco-certified hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hotel Novotel Mexico City Santa Fe is a smoke-free property.

To-go breakfasts are available for a surcharge between 6:00 AM and 11:00 AM on weekdays.
365 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Valet parking on site (MXN 120 per day)

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 299 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 365

Things to do

  • Gym
  • Pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 5 meeting rooms
  • Conference space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 2 2025 to October 31 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from April 14 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 596.30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 299 per person
  • Valet parking fee: MXN 120 per day
  • Pet fee: MXN 596.30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Hotel Mexico Santa Fe
Novotel Mexico Santa Fe
Mexico City Novotel
Novotel Mexico City
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Hotel Novotel Mexico City Santa Fe Hotel
Hotel Novotel Mexico City Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe Hotel Mexico City

Hotel Novotel Mexico City Santa Fe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 901 reviews
Rating 8 - Good. 307 out of 901 reviews
Rating 6 - Okay. 98 out of 901 reviews
Rating 4 - Poor. 40 out of 901 reviews
Rating 2 - Terrible. 24 out of 901 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ivan, LONGWOOD

Stayed 2 nights in Mar 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave another guess key of my room
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort

Not a place to stay

No air in room that was functional. Room would not cool below 25c. Amenities poor. Will not return to this hotel and will not recommend colleagues stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Estaría muy placentera, excelente desayuno y atención del staff. Únicamente considero que la alberca está fría.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel, Austin

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is under renovation and has no AC or heating. There is noise from 8 am to 8 pm. The lobby is closed, and there is nothing more than a makeshift cafeteria.
Stayed 1 night in Feb 2025

10/10 Excellent

Juan Antonio

Stayed 2 nights in Jan 2025

10/10 Excellent

Flor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brindan un excelente servicio, habitación limpia y por la zona donde se ubica el precio es bastante accesible
Stayed 1 night in Dec 2024

4/10 Poor

Fernando

Traveled with family
Disliked: Amenities
Old
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
There was a slight sewage smell that came from either the bathroom sink or the shower drain.
Stayed 2 nights in Nov 2024

8/10 Good

Damion, Savanna la mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I’ve been to other Novotel’s and this one top the list. Love ittttt
Stayed 3 nights in Nov 2024

6/10 Okay

israel

Stayed 2 nights in Oct 2024

8/10 Good

Santiago

Stayed 1 night in Jun 2024

10/10 Excellent

Mariana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware, so many better hotels options nearby

BEWARE Room and hotel was so old and in need of renovation. The place felt haunted. The gyms equipment should be in a museum, I think it was 50 year old antiques. The staff was okay… only good thing is location. The breakfast was old food, from days ago. I had better food on Rwanda Airlines. Pay 50$ more and you can stay at beautiful mariott across the street.
Stayed 1 night in Sep 2024

8/10 Good

JOSE, VERDUN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business meetings in Santa Fe
Stayed 4 nights in Jun 2024

8/10 Good

Carolina

Liked: Room comfort
Stayed 5 nights in Aug 2024

4/10 Poor

Eduardo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Actually the hotel is in a period of renovation
Stayed 6 nights in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Aug 2024

2/10 Terrible

Emeriel

Traveled with partner
Disliked: Staff & service, amenities
Staff and service are terribly bad.
Stayed 1 night in Jul 2024

10/10 Excellent

TANIA

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Cesar

Stayed 1 night in Jul 2024

10/10 Excellent

Marcela

Stayed 1 night in Jul 2024

8/10 Good

Livier

Liked: Cleanliness, staff & service, property conditions & facilities
Love being steps to our convention place.
Stayed 2 nights in Jun 2024