4/10 Poor
harjit
Dec 19, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a booking for 6 nights, over my birthday. The room I was given was extremely cold so much so that I had to use duvet from other bed so two duvets and wear a jumper to bed. Also the water was stone cold. I told a staff member who told me to wear a jumper. I told her re duvets and she did not care. I asked for a new room as I had developed a cold and needed a hot shower. She said no I asked again and eventually yes but told to wait a whole day. I said no and eventually I got a room that night. Unsure why she initially said no and then suddenly room was available.
I got no apology and after that the staff smirked at me every time I walked past. I have never encountered such poor customer service and on my birthday! Getting a cold also was not ideal. I lived the location but the staff were so unhelpful.
Food I had as I was so sick one night had to have room service. I also got the incorrect order but just kept as was unsure if this was an error or on purpose.
harjit
Stayed 6 nights in Dec 2024