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Hotel Santa Cruz

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

Interior entrance
Lobby
Individually decorated, desk, iron/ironing board, free WiFi
Individually decorated, desk, iron/ironing board, free WiFi
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Star Médica Tlalnepantla
    ‪3 min drive‬
  • Rodeo Santa Fe
    ‪4 min drive‬
  • Mundo E Shopping Center
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

  • 213 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

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Exterior

ibis Mexico Tlalnepantla

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1008)
The price is $54
per night
$64 total
includes taxes & fees
Feb 24 - Feb 25
ibis Mexico Tlalnepantla

About this property

Hotel Santa Cruz

3-star Tlalnepantla de Baz hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and tour/ticket assistance are onsite.
Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. These individually decorated accommodations include desks. 42-inch LED televisions come with premium digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and an elevator. Complimentary covered self parking is available on site.

Hotel Santa Cruz is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 28 out of 99 reviews
Rating 8 - Good. 28 out of 99 reviews
Rating 6 - Okay. 13 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 21 out of 99 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

HUGO ERICK

Business traveler
Liked: Cleanliness, property conditions & facilities
Es básicamente un hotel de paso, aunque con instalaciones en buen estado en general. Por el costo bastante asequible, puede ser una opción si no se llevan niños. Los alrededores es zona industrial así que no hay negocios cercanos. Me pareció bastante limpio. Hay estacionamiento en el sótano.
Stayed 1 night in Nov 2024

4/10 Poor

Rosalia

Traveled with family
Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024

2/10 Terrible

Molly

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

4/10 Poor

Lorena

Disliked: Staff & service, amenities

2/10 Terrible

Rosalynn

Stayed 3 nights in Oct 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Buena atención
Stayed 1 night in Nov 2024

2/10 Terrible

Gustavo

Business traveler, Traveled with family
Disliked: Amenities
Está bien la propiedad solo que mi reservación no existía según la recepcionista
Stayed 1 night in Nov 2024

2/10 Terrible

Wendy

Stayed 1 night in Oct 2024

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien
Stayed 1 night in Oct 2024

2/10 Terrible

ROGERT

Traveled with family
Realmente no dejan entrar al turista mal los gremios deben unirse para que esto no suceda
Stayed 5 nights in Oct 2024

2/10 Terrible

Ivan

Disliked: Staff & service
Es buena la instalación, solo que la atención es deficiente
Stayed 3 nights in Sep 2024

10/10 Excellent

Jorge Luis

Liked: Cleanliness, amenities
Buena
Stayed 1 night in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

4/10 Poor

berenice

Traveled with family
Disliked: Staff & service, amenities
Pésima atención las recepcionistas pésimo trato en más de 3 veces que acudimos, los alimentos tardaron más de 1:30 min y el desayuno 1 hr jamás volveremos
Stayed 1 night in Oct 2024

10/10 Excellent

Linda Giselle

Stayed 2 nights in Sep 2024

2/10 Terrible

Wendy

Stayed 1 night in Oct 2024

8/10 Good

Sarit

Liked: Cleanliness, staff & service, property conditions & facilities
.

2/10 Terrible

Francisco Ibarra

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son horribles y el personal te atiende súper despota,
Stayed 1 night in Sep 2024

6/10 Okay

Rocío

Necesita mejorar su servicio
Stayed 1 night in Sep 2024

8/10 Good

Emma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buenas condiciones, el cuarto doble tenía lo necesario para nuestra estancia,jabón , shampoo,toallas, etc
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Aleksandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024