A 24-hour front desk, tour/ticket assistance, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Hotel Universal offers 42 accommodations with DVD players and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.
This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Hotel Universal features a vending machine, tour/ticket assistance, and a front-desk safe. Public areas are equipped with complimentary wireless Internet access. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Universal is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Free self parking on site
Limited onsite parking
Onsite parking options include a garage and a carport
Family friendly
DVD player
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Guest services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
Elevator
More
Smoke-free property
Room amenities
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided
Entertainment
DVD player
LCD TV with cable channels
Food and drink
Free bottled water
More
Free local calls
Phone
Policies
Check-in
Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18
Check-out
Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
We should mention
Parking height restrictions apply
Property is also known as
Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City
Hotel Universal Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Ron
Stayed 1 night in Aug 2024
8/10 Good
robert
May 23, 2024
Liked: Cleanliness, staff & service, room comfort
rbojr
the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
The staff was helpful. The bed was ok.
The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around.
I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
It is in a nondescript yet peaceful area and I had a good sleep. The staff are nice and they let me check in early. It is a short walk to a local market, and walkable to two supermarkets. It is a bit far from tourist attractions as well as subway, but close to a metro bus station at which you can take the brt along the reforma Blvd to Alameda Central and other points of interest.