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Hyatt Regency Mexico City Insurgentes - WTC

4.0 star property

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Photo gallery for Hyatt Regency Mexico City Insurgentes - WTC

Meeting facility
Lobby
Club Room, 1 King Bed | Down comforters, pillowtop beds, minibar, in-room safe
View from room
Suite (Regency) | Down comforters, pillowtop beds, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Bar
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
AV. INSURGENTES SUR 724, Mexico City, CDMX, 3100
  • World Trade Center Mexico City
    ‪6 min walk‬
  • Pepsi Center
    ‪6 min walk‬
  • Paseo de la Reforma
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Down comforters, pillowtop beds, minibar, in-room safe

Standard Room, 2 Queen Beds

  • 336 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Terrace, City View

Down comforters, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Terrace, City View

  • 336 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Shower)

Exterior

Standard Room, 1 King Bed, Accessible (Shower)

  • 438 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | Down comforters, pillowtop beds, minibar, in-room safe

Club Room, 2 Queen Beds

  • 361 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Exterior

Junior Suite

  • 544 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Down comforters, pillowtop beds, minibar, in-room safe

Standard Room, 1 King Bed

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, City View

Down comforters, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, City View

  • 352 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Exterior

Club Room, 1 King Bed

  • 352 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Down comforters, pillowtop beds, minibar, in-room safe

Standard Room, 2 Queen Beds, City View

  • 357 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

Down comforters, pillowtop beds, minibar, in-room safe

Standard Room, 1 King Bed, City View

  • 356 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Down comforters, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • 336 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Regency)

Exterior

Suite (Regency)

  • 544 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Regency Mexico City Insurgentes - WTC

4-star hotel in Benito Juarez
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hyatt Regency Mexico City Insurgentes - WTC offers 201 shared accommodations with air conditioning, minibars, and safes. Pillowtop beds feature down comforters. 65-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4625 square feet (430 square meters) include a conference center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Hyatt Regency Mexico City Insurgentes - WTC is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
Hyatt Regency Mexico City Insurgentes - WTC has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (USD 15 per night)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center (4,625 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Printer
  • Safe
  • Shared accommodations
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Airport shuttle fee: USD 200 per person (roundtrip)
  • Airport shuttle fee per child: USD 170 (roundtrip)
  • Covered valet parking fee: USD 15 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Mexico City Insurgentes
Hyatt Regency Mexico City Insurgentes WTC
Hyatt Regency Mexico City Insurgentes - WTC Hotel
Hyatt Regency Mexico City Insurgentes - WTC Mexico City
Hyatt Regency Mexico City Insurgentes - WTC Hotel Mexico City

Hyatt Regency Mexico City Insurgentes - WTC Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 226 reviews
Rating 8 - Good. 33 out of 226 reviews
Rating 6 - Okay. 13 out of 226 reviews
Rating 4 - Poor. 13 out of 226 reviews
Rating 2 - Terrible. 11 out of 226 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lack of staff
Stayed 1 night in Dec 2024

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel condition are good but the lack of staff at the front desk is terrible, my keys were deactivated twice at the stay and had to make a 20 min line to fix it, also i made the reservarvation and paid online and had a 220 usd charge for an already paid nigth it was fixed quick, hope they hire and train their front desk staff
Stayed 2 nights in Dec 2024

2/10 Terrible

Tania

Stayed 4 nights in Nov 2024

10/10 Excellent

Ileana, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Excelente servicio y atención del personal
Stayed 2 nights in Nov 2024

8/10 Good

Matthew, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality four star hotel. Room was adequately, spacious, very clean, with a very comfortable bed. Employees are generally friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Maria Fernanda

Stayed 3 nights in Nov 2024

10/10 Excellent

Hector, Norcross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Dusan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Iryna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Oct 2024

8/10 Good

FRANCISCO ARTURO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
TODO MUY BIEN, LAS HABITACIONES UN POCO DE POLVO, NO ASPIRAN. EL PROCESO DE FACTURACION TERRIBLE. LLEVO MUCHAS HORAS. LLAMADAS Y EMIAL Y SIGO SIN FACTURA
Stayed 2 nights in Nov 2024

6/10 Okay

Yelena

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Good property with not so good customer service
Stayed 4 nights in Nov 2024

8/10 Good

Irving

Business traveler
Stayed 5 nights in Oct 2024

2/10 Terrible

MARIA EUGENIA

Stayed 1 night in Oct 2024

4/10 Poor

Tom

Stayed 2 nights in Oct 2024

10/10 Excellent

Irving

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

MANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Sevda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful clean Hotel, rooms a big and very comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Juan C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Enrique, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and bathroom. Could use a desk though. Very good restaurant.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tatiana, Queretaro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, recently renewed, beautiful spaces, comfy rooms. It was amazing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Germán

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stop to recharge energy Nicely placed near WTC Not over priced
Stayed 1 night in Aug 2024