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JW Marriott Hotel Mexico City Santa Fe

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JW Marriott Hotel Mexico City Santa Fe

Front of property
Executive Room, 1 King Bed, City View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Property amenity
Indoor pool
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Breakfast available

Explore the area

Map
Ave Sante Fe 160 Col Santa F, Mexico City, 01219
  • Samara Shops
    ‪2 min walk‬
  • Expo Santa Fe Mexico
    ‪10 min walk‬
  • Parque La Mexicana
    ‪14 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪46 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds, City View

Executive Room, 2 Double Beds, City View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Executive Room, 2 Double Beds, City View

  • 603 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

View from room

Deluxe Room, 2 Double Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

View from room

Deluxe Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Executive Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About this property

JW Marriott Hotel Mexico City Santa Fe

4.5-star hotel in Santa Fe
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a steam room are onsite. Housekeeping is available on request.
JW Marriott Hotel Mexico City Santa Fe offers 221 accommodations with iPod docking stations and espresso makers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Mexico City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.
Oriental Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
In addition to a full-service spa, JW Marriott Hotel Mexico City Santa Fe features an indoor pool and a spa tub. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. This luxury hotel also offers a fitness center, a steam room, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

JW Marriott Hotel Mexico City Santa Fe is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Quattro - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar.
Cua - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 142 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (MXN 120 per night)
  • Valet parking on site (MXN 120 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 319 for adults and MXN 190 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cua
  • Quattro

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 1:00 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 319.00 for adults and MXN 190 for children
  • Fee for in-room wireless internet: MXN 142 per day (rates may vary)
  • Airport shuttle fee: MXN 2200 per vehicle (roundtrip)
  • Self parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Hotel Mexico City Santa Fe
JW Marriott Mexico City Santa Fe
JW Marriott Mexico City ta Fe
JW Marriott Hotel Mexico City Santa Fe Hotel
JW Marriott Hotel Mexico City Santa Fe Mexico City
JW Marriott Hotel Mexico City Santa Fe Hotel Mexico City

JW Marriott Hotel Mexico City Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 631 reviews" "
Rating 8 - Good. 119 out of 631 reviews" "
Rating 6 - Okay. 38 out of 631 reviews" "
Rating 4 - Poor. 18 out of 631 reviews" "
Rating 2 - Terrible. 17 out of 631 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harutyun

Stayed 3 nights in Oct 2024

6/10 Okay

Ana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Pedro

Traveled with group
Liked: Amenities
Good
Stayed 3 nights in Oct 2024

10/10 Excellent

Nestor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Spa
Stayed 2 nights in Oct 2024

10/10 Excellent

Moussa, Panama

Gd
Stayed 3 nights in Sep 2024

6/10 Okay

MILTON

Stayed 4 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going to the JW Marriott Santa Fe is like going home. Super friendly staff where everybody calls me by my name. Clean rooms and if any issue arises, the fix it immediately and more.
Stayed 6 nights in Jun 2024

10/10 Excellent

Patricia

Stayed 2 nights in May 2024

8/10 Good

Alessandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three great things about the Marriott: / amazing staff and attentiveness / great breakfast / reasonable parking price One thing I did not like is that they charge you extra for bottled water, which is unreasonable as first of all its a 5 star hotel and second we are in Mexico City and we cannot drink tap water. They should offer alternatives to reduce plastic like maybe thermos with filtered water or pitchers of drinking water.
Stayed 1 night in Apr 2024

10/10 Excellent

YANIRA, COLORADO SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Apr 2024

10/10 Excellent

herbert

Stayed 3 nights in Apr 2024

4/10 Poor

JESUS

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible rooms. I booked a KING room. Well Pleas everybody need to know the bed are NOT King Size all the beds in all of the category King room are QUEEN I even mesure them. The room is so small that is why they have a Queen bed and not KING, Pls do not book a KING room it is better to book 2 queen beds room, There is a Mirror next to the bed that reflects the TV when is on and that disturbs so much, There is no need to have a Bath Tub in the bathroom ! that makes the shower so small like a cruise ship cabin shower. It is a wasted space. The Westin next door (sister hotel) has no tub and the bathrooom is great the shower so spacious. The shower head at the JW is old and so bad condition they need new ones. Average terrible stay. So happy was only 1 night stay. People at the front desk are so nice. Sorry for my complaint but Defenitely stay at the WESTIN.
Stayed 1 night in Mar 2024

6/10 Okay

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

James Ywh-Ren, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

8/10 Good

Rodrigo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 1 night in Nov 2023

4/10 Poor

Santiago

Stayed 2 nights in Nov 2023

8/10 Good

Juan, Atizapan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 1 night in Nov 2023

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at a great price!
Stayed 1 night in Nov 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

MARILENNY

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 5 nights in Aug 2023

10/10 Excellent

Khalil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean hotel. Excellent service and friendly staff. Definitely would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

ANA SOFIA

Stayed 1 night in Jul 2023