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Krystal Grand Suites Insurgentes

4.0 star property

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Junior Suite, 1 King Bed | Down comforters, in-room safe, individually furnished, desk
Property entrance
Mini-fridge, microwave, coffee/tea maker, cookware/dishes/utensils
Down comforters, in-room safe, individually furnished, desk
Down comforters, in-room safe, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Parking available
  • 24/7 front desk

Explore the area

Map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Centro Coyoacan
    ‪2 min drive‬
  • Frida Kahlo Museum
    ‪4 min drive‬
  • World Trade Center Mexico City
    ‪7 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪13 min drive‬

Room options

View all photos for Expedia VIP Suite

Down comforters, in-room safe, individually furnished, desk

Expedia VIP Suite

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Down comforters, in-room safe, individually furnished, desk

Junior Suite, 2 Double Beds

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite Single

Executive Suite Single | Down comforters, in-room safe, individually furnished, desk

Executive Suite Single

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

Down comforters, in-room safe, individually furnished, desk

Executive Suite Double

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Down comforters, in-room safe, individually furnished, desk

Master Suite

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

Fiesta Americana Reforma

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (3068)
The price is $125
per night
$149 total
includes taxes & fees
Apr 24 - Apr 25
Fiesta Americana Reforma

About this property

Krystal Grand Suites Insurgentes

4-star hotel in Alvaro Obregon
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, 3 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. Event facilities measuring 70 square feet (7 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Krystal Grand Suites Insurgentes is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Grand Suites Insurgentes has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 764 out of 1157 reviews
Rating 8 - Good. 222 out of 1157 reviews
Rating 6 - Okay. 91 out of 1157 reviews
Rating 4 - Poor. 47 out of 1157 reviews
Rating 2 - Terrible. 33 out of 1157 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Stayed 1 night in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

JOSE ANTONIO

Stayed 5 nights in Dec 2024

10/10 Excellent

Gerald

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only problem is the Staff does not take responsibility.
Stayed 3 nights in Dec 2024

8/10 Good

Sara, Chatsworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención por parte del staff, atendían muy rápido y eficiente
Stayed 4 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Dec 2024

6/10 Okay

Maria Jaqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel smelled good and looked clean but the room needed a lot of work. Our fridge didnt work and my babys food went bad. The sink and shower drain were broken and out of place. Also the room safe was broken so I had to take my important belongings with me at all times.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lourdes, Chula Vista

Stayed 1 night in Nov 2024

10/10 Excellent

Raul Albavera

Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Volvería con mucho gusto
Stayed 2 nights in Nov 2024

10/10 Excellent

Winston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion y buen servicio
Buen servicio, muy centrico en la ciudad, para un viaje de negocios esta excelente
Stayed 2 nights in Nov 2024

6/10 Okay

ANDRES

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This hotel always have an issue in terms of maintenance, sometimes is the air conditioning non working, the bathroom smells bad, etc. also the staff is not very helpful.
Stayed 2 nights in Oct 2024

2/10 Terrible

Erik Cesar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv didn’t work the 3 days I was there. Called front desk over and over and they never answered. Went to reception everyday to complain there was solution or accommodation
Stayed 2 nights in Nov 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees are excellent, always friendly and helpful. Special commendation to Leonardo, Ricardo, Victor and special thank you to Raul, the bellboy, always friendly and very helpful. Thanks,
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard, Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very pleasant place to stay its out of the way from the hustle of the zacolo. Its a business area.
Stayed 4 nights in Oct 2024

4/10 Poor

Sarah

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Ok to stay for one night but I wouldn’t recommend this hotel for long stays. Air conditioning is weak / doesn’t work, we set it to 22 Celsius and it stayed at 24.5 the whole night. Toilet was also finicky and fridge did not cool much either.
Stayed 1 night in Nov 2024

10/10 Excellent

Xin

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a nice neighborhood with access to all kinds of transportation
Stayed 4 nights in Oct 2024

10/10 Excellent

MARIA TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 4 nights in Sep 2024

10/10 Excellent

Gracie

Traveled with partner
Liked: Cleanliness
Nona
Stayed 4 nights in Oct 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very nice room. Great staff. A little mall right next to it with options for convenience store, food and a Starbucks. Metrobus right outside.
Stayed 5 nights in Oct 2024

8/10 Good

Rachelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property itself was very beautiful and clean. Valet parking was amazing! The room, it had some issues. The floors are very scraped up. The shower door leaks outside while you’re taking a shower. The toilet had a constant sewer smell.

8/10 Good

Martin, Fort Worth

Stayed 2 nights in Aug 2024