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Live Aqua Ciudad de México Bosques de las Lomas

5.0 star property

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Master Suite, One King Bed | Premium bedding, down comforters, pillowtop beds, minibar
Lobby
Deluxe Double Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, minibar
Lobby
Business center

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Breakfast available

Explore the area

Map
Av. Paseo de los Tamarindos No. 98, Col. Bosques de las Lomas, Mexico City, 05120
  • Arcos Bosques
    ‪5 min walk‬
  • Parque La Mexicana
    ‪3 min drive‬
  • Auditorio Nacional
    ‪10 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪21 min drive‬

Room options

View all photos for Master Suite, One King Bed

Master Suite, One King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Master Suite, One King Bed

  • 872 sq ft
  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds

  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 King Bed

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Live Aqua Ciudad de México Bosques de las Lomas

5-star Mexico City hotel, connected to a shopping center in Santa Fe
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Live Aqua Ciudad de México Bosques de las Lomas offers 135 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Mexico City hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in December 2023.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Feel Urban Spa by Live Aqua has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Live Aqua Ciudad de México Bosques de las Lomas features a full-service spa and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, 7 meeting rooms, and limo/town car service. Event facilities measuring 10710 square feet (995 square meters) include a conference center. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an area shuttle within 300 kilometers and an airport shuttle (available 24 hours). Onsite parking is available (surcharge), along with a car charging station.

Live Aqua Ciudad de México Bosques de las Lomas is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and noon on weekends.
Egos Cocktail Bar - Onsite bar.
Carnivore PrimeSteakhouse - This steakhouse specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 km
  • Limo/town car service
  • Secured, covered valet parking on site (MXN 180 per night)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: MXN 400 to 1,500 for adults and MXN 400 to 1,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carnivore PrimeSteakhouse
  • Egos Cocktail Bar

Things to do

  • 24-hour gym
  • Books
  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (10,710 square feet of space)

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in room
  • Elevator (71 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Hardwood flooring in room
  • Magnifying mirror
  • Smooth flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated guestrooms - December 2023
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 2390 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 400 to 1500 for adults, and MXN 400 to 1500 for children
  • Airport shuttle fee: MXN 3000 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999 (roundtrip), (from 17 to 18 years old)
  • Covered valet parking fee: MXN 180 per night
  • Pet fee: MXN 2390 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Live Aqua Mexico City Hotel & Spa
Live Aqua México City Hotel Mexico City
Live Aqua México City Hotel
Live Aqua México City Mexico City
Live Aqua México City

Live Aqua Ciudad de México Bosques de las Lomas Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 836 out of 1002 reviews
Rating 8 - Good. 106 out of 1002 reviews
Rating 6 - Okay. 30 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Liliane

Stayed 2 nights in Feb 2025

10/10 Excellent

Gerardo

Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Liliane

Stayed 1 night in Feb 2025

10/10 Excellent

Oscar

Stayed 1 night in Feb 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Service! and quality of everthing
Stayed 3 nights in Jan 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service
Beautiful! Excellent service, clean and comfortable.
Stayed 1 night in Jan 2025

4/10 Poor

yaron

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

First and last time

There were issues with the hot water in the shower. I had to sleep with the curtains closed due to the strong outside light coming into the room. Be cautious with room 527—it’s located next to the elevator and right by an old turntable available for guests. At 6 AM, you can hear it clearly from your bed. Breakfast is outrageously overpriced, and they even charge for coffee and tea capsules in the room. To top it off, they unexpectedly charged me 15% more for my stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beyond expectation. The rooms are spacious and very clean. Beautiful layout etc. my only complaint is the lighting, it’s very dark, unless curtains are open . Other than that, without a doubt a 5 star hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Craig, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with fantastic rooms.
Stayed 1 night in Dec 2024

8/10 Good

Elsa

Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Alejandro, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities
Cuarto estaba bueno precio un poco alto comparado con otros misma categoría que he conseguido a mejor tarifa
Stayed 1 night in Jan 2025

10/10 Excellent

MARCO ANTONIO

Stayed 4 nights in Jan 2025

10/10 Excellent

Alfonso, Lynwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quite , clean and the smell every where you go is supper
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2025

8/10 Good

VIVIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Dec 2024

10/10 Excellent

Moises

Stayed 2 nights in Dec 2024

10/10 Excellent

JORGE

Stayed 2 nights in Nov 2024

8/10 Good

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the hotel is luxurious, it seems to overlook some important details. For instance, the shampoo dispenser wasn't functioning properly, and the taxi ride from the hotel to the airport couldn't be charged to my bill. Given that the cost is $400 per night, these minor issues should not occur.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ernesto G.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es increible, las habitaciones grandes y limpias en general lo recomiendo mucho y si me hospedaria de nuevo!
Stayed 2 nights in Dec 2024

10/10 Excellent

DAVID, Thousand Oaks

Stayed 1 night in Nov 2024

10/10 Excellent

Aryeh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

10/10 Excellent

ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff always attentive
Stayed 2 nights in Nov 2024