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NH Collection Mexico City Reforma

4.0 star property

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Photo gallery for NH Collection Mexico City Reforma

Exterior
Suite, Terrace | 1 bedroom, premium bedding, minibar, in-room safe
Superior Room (2 Double Beds) | 1 bedroom, premium bedding, minibar, in-room safe
Outdoor pool
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Bar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • Angel of Independence Monument
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room

8.8 out of 10
Excellent
(59 reviews)
  • 296 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Superior Room (2 Double Beds) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room (2 Double Beds)

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds) | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room (2 Double Beds)

7.4 out of 10
Good
(3 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room

7.8 out of 10
Good
(27 reviews)
  • 333 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace ((2 Double Beds))

Premium Room, Terrace ((2 Double Beds)) | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, Terrace ((2 Double Beds))

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Terrace

Suite, Terrace | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Terrace

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, Terrace (View)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 adults + 1 child)

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (2729)
$179 nightly
The price was $239
The price is $179 total
includes taxes & fees
Galeria Plaza Reforma

About this property

NH Collection Mexico City Reforma

4-star hotel in Reforma
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, NH Collection Mexico City Reforma features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 16 meeting rooms. This eco-certified hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge.

NH Collection Mexico City Reforma is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 699 out of 1415 reviews
Rating 8 - Good. 328 out of 1415 reviews
Rating 6 - Okay. 175 out of 1415 reviews
Rating 4 - Poor. 114 out of 1415 reviews
Rating 2 - Terrible. 99 out of 1415 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Denise

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Location was great. Hallways could be cleaner. Difficult to reach the front desk when calling.
Stayed 1 night in Mar 2025

2/10 Terrible

Kristina

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When booking thru a 3rd party like this, breakfast does not move to computer system. 2nd reservation I paid $30 usd a day for breakfast and had to argue to get. Also, rooms are older and falling apart. We had to switch rooms the 2nd day. Not because our toilet door wouldn't open because the ceiling feel in, but later the room had an overwhelming sewage smell.
Stayed 1 night in Mar 2025

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really clean godd location staff speak English and friendly my room has been cleaned each day really carefuly the terrace with the pool is a big plus
Stayed 5 nights in Mar 2025

8/10 Good

MARIE, PEMBROKE PINES

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location lots of shops ,restaurants,nightclubs nearby Staffs were pleasant and helpful
Stayed 2 nights in Feb 2025

2/10 Terrible

Razvan

Stayed 4 nights in Mar 2025

10/10 Excellent

María Inés, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, cumple con las expectativas
Stayed 1 night in Mar 2025

10/10 Excellent

Miguel

Stayed 4 nights in Mar 2025

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top popl, nive fitness
Stayed 5 nights in Mar 2025

6/10 Okay

Gloria

Can do much better!
Stayed 3 nights in Jan 2025

10/10 Excellent

Raymond

Liked: Amenities
Everything was great about this place
Stayed 4 nights in Feb 2025

10/10 Excellent

Evelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ok.
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view

Lovely spacious room with beautiful view of the pool and greenery. I loved the whole closet setup and storage toilet area. The food was great and all the staff were very acommodating.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brooke

Stayed 4 nights in Feb 2025

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 6 nights in Feb 2025

2/10 Terrible

ERICKA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was deeply disappointing! As we were celebrating both my husband’s birthday and our honeymoon, we chose this hotel based on its positive reviews and modern appeal. Unfortunately, our stay was marred by several issues from the beginning to end of our stay. 1. Poor Communication Prior to Arrival: Before our arrival, I attempted to contact the hotel multiple times via phone and email to arrange a special massage for my husband. Despite my efforts, I received no response. I finally received a response just hours before our arrival from Guest Service Manager apologizing for the delay. However, the lack of timely communication was highly frustrating. I've never ever seen a hotel that doesn't answer the phone or emails EVER!! 2. Room Maintenance Issues: Upon checking in, we found that our room was not well maintained. The balcony sliding doors were cracked and hazardous, a loose screw protruded from the bathroom wall, and several lights were not functioning properly. These issues were concerning and disappointing, especially for a hotel of your reputation. 3. Air Conditioning Issues: The most significant issue, however, was with the air conditioning. On our entire stay the AC made loud popping noises and failed to cool the room. After contacting the front desk, an engineer was sent, but we were informed that nothing could be done. The hotel was sold out so they never changed our room. We did not sleep for 3 nights.
Stayed 3 nights in Feb 2025

2/10 Terrible

ROBERTO

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff on desk was very disinterested to help at all the room was dirty I have to go back and forth to them to fix the problem pictures will be on goggle this is the 1st and last time to come here
Stayed 1 night in Mar 2025

2/10 Terrible

Trevor

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had booked and paid for five nights in junoir suite. On arrival they told us there is no junoir suite available. We were put in a basic suite for two nights until we approached manager and finally got our suite on night three. We were promised refund for difference of junoir suite and basic room. 11 days later we have no refund and can’t contact hotel manager. No email address.
Stayed 5 nights in Feb 2025

6/10 Okay

Carlos E.

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Buena opcion si te gusta la zona

La zona donde se encuentra no fue de mi agrado. El cuarto agusto y el desayuno bien.
Stayed 1 night in Feb 2025

2/10 Terrible

Ivan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel mysteriously lost my booking and I was placed in a worse room. And boy was it bad. Especially the air conditioning which did not work. Avoid at all costs!
Stayed 5 nights in Feb 2025

10/10 Excellent

Vanessa

Stayed 5 nights in Feb 2025

2/10 Terrible

ISRAEL

Stayed 4 nights in Nov 2024

10/10 Excellent

victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is best for edc week first time being here and first time for edc mexico and definitely recommend for vacation
Stayed 5 nights in Feb 2025

4/10 Poor

Arturo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My fourth time staying at this property over the past five years and my last. Since my arrival I addressed the AC temperature issue, everyone had a different answer including the maintenance tech. Well it's regulated, you cannot turn the AC below 23.5c/74f, that's hot for someone from Arizona. Bad customer service, poor follow up and they do not care about the client. Please stay somewhere else in the vicinity.
Stayed 3 nights in Feb 2025

4/10 Poor

SANKALPANAND

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is clean and safe. A short walk away you will find many dining options, coffee shops and convenience stores.
Stayed 2 nights in Feb 2025