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Aparthotel

ONTO Tonalá Mexico City

Property class: 4

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Photo gallery for ONTO Tonalá Mexico City

A wooden door leading to a balcony with a view of a cityscape at sunset.
A modern bedroom with a large bed, a nightstand, a mirror, and a view of the outdoors through large windows.
A modern living room with a sofa, a round wooden table, a chair, and a large window with a view of greenery.
A multi-story building with balconies adorned with greenery, a visible bar area with seating, and a clear view of the interior through large windows.
An outdoor patio area with a wooden wall, seating, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is $162
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
15 Tonalá Roma Norte, Mexico City, CDMX, 06700
  • Place, MUCA Roma
    ‪2 min walk‬
  • Place, Centro Cultural El Punto
    ‪2 min walk‬
  • Place, Cibeles Fountain
    ‪5 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Apartment (A)

A modern living room with a sofa, armchair, and coffee table, large windows with curtains, and a dining area with wooden furniture.

Apartment (A)

  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (B)

A modern living space with a dining area, kitchen, and seating area.

Apartment (B)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment (C)

A modern dining area with a round wooden table, cushioned chairs, and a hanging light fixture.

Apartment (C)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment (D)

A modern living room with a sofa, coffee table, and a dining area with chairs. There is a large window, a mirror, and a vase with plants on the wall.

Apartment (D)

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

ONTO Tonalá Mexico City

4-star aparthotel in Roma Norte
Along with a restaurant, this smoke-free aparthotel has a rooftop terrace and coffee/tea in a common area. WiFi in public areas is free. Other amenities include spa services, free use of bicycles, and concierge services. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches like free minibar items and an espresso maker. Change of towels is available on request.
ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. These individually decorated accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with microwaves, separate dining areas, cookware/dishes/utensils, and espresso makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 55-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the aparthotel include complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.
The aparthotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Mexico City aparthotel also offers a rooftop terrace, spa services, and multilingual staff.

ONTO Tonalá Mexico City is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
TüT - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Free crib

Restaurants on site

  • TüT

Kitchenette

  • Blender
  • Cookware, dishware, and utensils
  • Espresso maker
  • Griddle
  • Microwave
  • Mini-fridge
  • Toaster
  • Water dispenser

Dining

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 22 for adults and USD 22 for children
  • A restaurant
  • Coffee and tea in common areas
  • Dining table
  • Free minibar (limited items)
  • Room service (limited hours)

Bedrooms

  • 1 bedroom
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total
  • Fee: USD 27 per accommodation per night
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Guests can access their rooms with a mobile device
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Bicycle parking
  • Bicycle storage
  • Free bicycle rentals
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Outdoor lighting
  • Security system

General

  • 1 building
  • 12 floors
  • 44 units
  • At least 80% organic food
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Built in 2023
  • Bulk dispensers for toiletries
  • Comprehensive food waste policy
  • Double-glazed windows
  • Free bicycle rentals
  • Individual decor
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Recycling
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Some LED lighting used
  • Soundproofing
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 27 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 22 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: USD 27 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Onto Tonala Mexico City
ONTO Tonalá in Roma Norte
ONTO at Tonalá Mexico City
ONTO Tonalá Mexico City Aparthotel
ONTO Tonalá Mexico City Mexico City

ONTO Tonalá Mexico City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 103 reviews
Rating 8 - Good. 16 out of 103 reviews
Rating 6 - Okay. 11 out of 103 reviews
Rating 4 - Poor. 3 out of 103 reviews
Rating 2 - Terrible. 3 out of 103 reviews

9.8/10

Cleanliness

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The room was comfortable and spotless and the staff could not have been nicer. We will stay here whenever we visit Mexico City.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Great location and very helpful staff. The complimentary breakfast was ok. Mostly pastries, but enough to get moving and explore the city‘s culinary delights.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Lovely hotel… great location, really nice room
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Such a great place to stay! The hotel is beautiful, very clean, and the staff were all so friendly and welcoming. The location was perfect and made getting around really easy. I had a wonderful experience and would absolutely stay here again.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was exceptional!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
True hidden gem in a great location, loved everything about this hotel, flats, breathtaking views from the rooftop and super friendly staff.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely location right in the heart of Roma Norte. Very walkable to local cafes, shops, restaurants, etc. The city view rooms are large with an apartment style layout. Very well decorated and chic. The additional black out curtains seperating the bedroom from the living area ensured a good night's sleep, along with a spacious and comfortable bed. The shower had excellent pressure along with very hot water. The little kitchen has everything you need should you want to cook, along with a mini fridge well-stocked with drinks and snacks for purchase. The staff was very kind and helpful, and the daily housekeeping was excellent. One of the best hotel stays I've had, and will definitely return next time I am in Mexico City!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Had an absolutely incredible five day stay at ONTO Tonalá Mexico City. Check in process was quick and easy, the room was gorgeous, spacious and always clean. They had complimentary pastries for breakfast and the staff were incredibly helpful and went above and beyond to make our stay the best. The location is perfect too because we could walk to pretty much anywhere within 10-15 minutes. This is a great option if you’re staying in Roma Norte.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay here again.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay again.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean, spacious chic hotel with many dining option nearby in RomanNorte.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
10/10 superb! Fantastic rooms, super clean and modern. Great location and amazing views from rooftop. Staff is extremely helpful and accommodating. I would personally like to shoutout Abraham at the front desk who made our stay very comfortable, he was super friendly and helpful.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
This property was beautiful, and every place we wanted to have dinner was within a reasonable walking distance. Before booking, I read several reviews mentioning that the shower had a moldy smell or an unpleasant odor. I did notice a slight smell while showering, but it wasn’t enough to affect our stay. I really appreciated that there was a security guard on the property at all times, which made us feel safe and secure. The lobby staff greeted us every time we came and went, and they were incredibly helpful. We were able to text them 24/7 through WhatsApp for recommendations, assistance, or any questions we had during our stay. The property has been nicely updated, and the air conditioning worked great. Overall, I have no complaints and would definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This is an upscale boutique hotel with a very cool vibe. No gym or restaurant or room service but a kitchen adequate for snacks. Coffee in the rooms and lobby and fresh croissants in the morning. Extremely clean, very helpful warm staff. Huge rooms (only 44 over 11 floors) with ultra modern layouts. Very quiet rooftop garden area for lounging. Trendy neighbourhood with so many great restaurants.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect stay
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
I hesitate to leave this comment because I don’t want this hotel to be booked out all the time. An amazing stay, comfort, great communication, beautiful space, ease of access to great restaurants and bars.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly front desk staff. The room itself was amazing with great views!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Wonderful hotel in the heart of Roma Norte

Beautifully designed hotel, perfectly situated with walkable distance to many attractions in Roma and Condesa. Wonderful choice of cafés and restaurants nearby. Lovely rooftop with great views of the city.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place but a little noisy.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location
Stayed 4 nights in May 2025