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Orchid House Polanco

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Orchid House Polanco

Hallway
Terrace/patio
Hallway
Front of property
Master Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Room service
  • Parking available
  • Housekeeping
  • Air conditioning

Explore the area

Map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Avenida Presidente Masaryk
    1 min walk
  • National Museum of Anthropology
    9 min walk
  • Parque Zoologico de Chapultepec
    11 min walk
  • Mexico City (MEX-Mexico City Intl.)
    28 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior Suite, 1 King Bed, Bathtub

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Master Suite, 1 King Bed, Bathtub

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 2 Queen Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Orchid House Polanco

4-star hotel in Polanco
This hotel features a snack bar/deli, a rooftop terrace, and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, spa services, free newspapers, and tour/ticket assistance are onsite.
Orchid House Polanco offers 17 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Mexico City hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Onsite parking is available (surcharge).

Orchid House Polanco has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and noon.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 340
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self parking fee: USD 7.15 per day
  • Early check-in fee: USD 340 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Orchid House Polanco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 223 out of 311 reviews" "
Rating 8 - Good. 58 out of 311 reviews" "
Rating 6 - Okay. 17 out of 311 reviews" "
Rating 4 - Poor. 8 out of 311 reviews" "
Rating 2 - Terrible. 5 out of 311 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect for my trip. Everyone is so lovely. Shout out to Alex and Victoria and the maintenance gentleman. Sorry for ripping the handle off of my door. This is my spot from not on. They put youtube meditation bamboo video on in the evening in your room. They stock you with water. It’s a pretty building. Food is great. Birria and biscuits were primo. Honor system bar. Nice patios.
Stayed 3 nights in Aug 2024

10/10 Excellent

ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Jewel in Polanco
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orchid House is perfect for perfect getaway spot. Lovely place with a beautiful setting and wonderful help-full staff. My daughter and I felt safe and ver comfy at Orchid House
Stayed 4 nights in Aug 2024

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay!!
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Stayed 2 nights in Aug 2024

10/10 Excellent

Patrocinia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff are on point with everything!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Maryse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a lot of character. Great location by the museum of anthropology and parc. We were upgraded to a deluxe room. Very comfortable bed and beautiful bathroom. We had dinner and breakfast at Aura restaurant. Food was delicious, very fresh. Highly recommend this hotel. Very reasonably priced.
Stayed 1 night in Jul 2024

10/10 Excellent

Yulymar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely I’ll be back soon, I fell in love with this property, it’s literally a beautiful garden in Polanco. Safe, so many options for dinner around. Loved it!
Stayed 2 nights in Jul 2024

10/10 Excellent

Martina

Stayed 2 nights in Jul 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mi esposa y yo disfrutamos mucho nuestra estancia en este maravilloso hotel. Muy limpio y el staff muy amable y amigable. Tuvimos algunas preguntas y las respuestas fueron inmediatas. De verdad se siente uno como en casa y regresaremos muy pronto. Gracias por todas las atenciones.
Stayed 5 nights in Jul 2024

8/10 Good

Leandro, Fulshear

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property near by one of the major street in Polanco. Welcome and Customer service vere on point. The only inconvenient we had was at check out at 2.10 a.m. to catch an early flight. We were assured there was a Security guard to help open the main gate but after spending 10 mins looking around the property we opened and closed the gate by ourselves.
Stayed 1 night in Jul 2024

6/10 Okay

kay

Liked: Cleanliness
Stayed 7 nights in Jun 2024

10/10 Excellent

CARLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time at this hotel. The staff was always friendly, and the room was clean and organized! The restaurant food and service were excellent.
Stayed 3 nights in Jun 2024

10/10 Excellent

Omar Alberto Serra

Stayed 2 nights in May 2024

8/10 Good

Stephen

Stayed 1 night in Jun 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful neighborhood
The orchard house is a beautiful hotel set in probably the loveliest neighborhood in Mexico City. A five minute walk to the big park with all the museums. Shops and stores and restaurants are nearby and it is a beautiful and safe neighborhood to walk around. Very comfortable hotel, with a lovely restaurant. Great service and a beautiful spot.
Stayed 2 nights in May 2024

10/10 Excellent

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Deirdre

Stayed 1 night in May 2024

10/10 Excellent

Mariangela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, confortable
Stayed 3 nights in May 2024

10/10 Excellent

Rachel, Winter Park

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING I WILL RETURN SOON.
Stayed 1 night in May 2024

10/10 Excellent

Sameera

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff . My second time staying here and I would highly recommend it. The new Aura restaurant is fantastic is a great option for lunch or dinner .
Stayed 4 nights in May 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Mexico City, staying at this hotel it was an amazing experience. Everything 10/10.
Stayed 3 nights in May 2024

8/10 Good

Paola, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good location
Stayed 2 nights in May 2024

10/10 Excellent

Desiree

Stayed 4 nights in May 2024

8/10 Good

iris

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Restaurante not in good shape, run down and food with a lot to improve . Advertisement of breakfast and don’t even have orange juice
Stayed 2 nights in May 2024