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Residence L'heritage Hipólito Taine by Bluebay

3.0 star property

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Photo gallery for Residence L'heritage Hipólito Taine by Bluebay

Step into a beautifully designed lobby with a grand staircase, plush seating area, and elegant dining space.
Relax in comfort with a large bed, two bedside tables, and a potted plant.
Dine in style with a beautifully set table, complete with fine china and glassware.
Relax in our inviting lobby, featuring a plush sofa, coffee table, and decorative glass partition.
Relax in a contemporary living space with a grey sofa, coffee table, and elegant vase.

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Gym
  • Breakfast included
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Hipólito Taine # 318, Col. Polanco, entre Calle Masarik y Horacio, Mexico City, CDMX, 11570
  • Chapultepec Park
    ‪19 min walk‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • Chapultepec Castle
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Bedrooms

1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Premium

1 bedroom, in-room safe, desk, iron/ironing board

Suite Premium

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, in-room safe, desk, iron/ironing board

Room Standard

7.0 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Residence L'heritage Hipólito Taine by Bluebay

3-star hotel in Polanco
This smoke-free hotel features a fitness center, a snack bar/deli, and tour/ticket assistance. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe.
Residence L'heritage Hipólito Taine by Bluebay offers 43 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and a front-desk safe. Limited complimentary onsite parking is available on a first-come, first-served basis.

Residence L'heritage Hipólito Taine by Bluebay is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Elevator (37 inch wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Room service

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Suites Hipólito Taine
Suites Hipólito Taine Aparthotel
Suites Hipólito Taine Aparthotel Mexico City
Suites Hipólito Taine Mexico City
Suites Hipólito Taine Residence L' Heritage Aparthotel
Suites Hipólito Taine Residence L' Heritage Mexico City
Suites Hipólito Taine Residence L' Heritage
Residence L´ Heritage Hipólito Taine BlueBay Aparthotel
Residence L´ Heritage Hipólito Taine BlueBay Mexico City
Residence L´ Heritage Hipólito Taine BlueBay
Suites Hipólito Taine by Residence L' Heritage
Suites Hipólito Taine by Resi

Residence L'heritage Hipólito Taine by Bluebay Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 121 out of 393 reviews
Rating 8 - Good. 92 out of 393 reviews
Rating 6 - Okay. 80 out of 393 reviews
Rating 4 - Poor. 51 out of 393 reviews
Rating 2 - Terrible. 49 out of 393 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Catherine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times over the last several years. This time was totally different. Previous stays, the rooms were very clean, staff very friendly. This time the rooms were not very clean, only 2 towels and one had several holes in it. I was booked for 3 nights, after the first night they knocked on my door at 4pm asking why I hadn't checked out. Told them I was there for 3 nights not one, they proceeded to ask me for my reservation confirmation. After that they finally cleaned the room at 5pm. The front desk staff are not friendly, not once did they acknowledge me anytime I walked by them. Nobody there to help with luggage anymore. The only person who was friendly was Juana who is a lovely lady making breakfast on the patio. The location is fabulous but the hotel has gone downhill over the last year.
Stayed 3 nights in Mar 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Bien ubicada
Stayed 1 night in Apr 2025

2/10 Terrible

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room 504 with no A/C (Temperature at the time of entry 110°F, no jokes). We asked for a fan and they gave us an industrial one. So we had to decide between the scorching heat or the terrible noise. In resume; one of the most terrible nights I had in my life. I don’t know if all the rooms had no A/C , but now it’s the hottest month in Mexico City and if you are planning to spend a stay in this place, you have been warned. Also the room needs an urgent replacement of floor. There are some missing tiles in the floor which are dangerous at night if you don’t turn on the lights.
Stayed 1 night in Apr 2025

2/10 Terrible

Daniela, Coral gables

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They changed my reservation last minute to a different location and the room didn’t have AC, it was very hot at night and difficult to sleep. However the staff was very friendly and cooperative in everything, but I think they can improve in the room quality overall.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the breakfast was excellent. You have to sleep with the windows open and it was so loud! There was people making loud noise until 3am and they started again at 7am, so even with white noise, I barely slept. Unless you can sleep through anything, I’d stay away.
Stayed 1 night in Mar 2025

6/10 Okay

Carolina

Liked: Cleanliness
First they moved me to another hotel because rooms issues. In this new hotel they offer a 7am breakfast, I went to the restaurant and they told me that the chefs has not arrived, so no breakfast. All restaurant around are closed. This is a big deal for me
Stayed 1 night in Mar 2025

8/10 Good

Carla

Liked: Staff & service
Disliked: Cleanliness
Bed sheets had holes and were dirty/stained
Stayed 1 night in Feb 2025

2/10 Terrible

Gabriel, Mexico Df

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cambiaron de ubicacion y despues el cuarto que me dieron sin toallas y jabón y no hay teléfonos
Stayed 1 night in Jan 2025

10/10 Excellent

Francis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine. Very friendly staff
Stayed 2 nights in Jan 2025

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thank you
Stayed 1 night in Jan 2025

10/10 Excellent

Pedro Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Jan 2025

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

eliana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff/team, service, location, very comfortable and clean.
Stayed 6 nights in Oct 2024

2/10 Terrible

Julieta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property denied me to use two rooms together even when I had booked TWO rooms. Then I was locked out in my room, I couldn’t get out!! The phone didn’t work, so I couldn’t call reception to ask them to come and open the door for me. I called from my cell phone and nobody answered, I had to leave a voicemail and sent chats through Expedia NOBODY could help me. By chance through the window I asked another guest to help me out and call reception. I was ready to call the police. Staff only came opened the door said phone wasn’t working and they would try to fix the tv. Obviously they did nothing! The receptionist also got locked in my room when trying to show me there was no issue with the door!! She had to call another employee. In summary, this property is poorly managed, locks don’t work, phone doesn’t work, tv doesn’t work, the room Locked poorly with many holes on the wall, I definitely would never recommend it to anyone. I requested to talk to a manager and I was always denied that to talk to someone. It was a very disappointing experience, Expedia should have higher standards for their customers and more accurate star ratings for their properties.
Stayed 1 night in Nov 2024

10/10 Excellent

susi

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Oct 2024

4/10 Poor

Marcellus

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Some of the rooms in the website doesn’t reflect the rooms. I got a room that did not have windows. The sink was clogged, the shower had drops of water, and the internet did not work. No doubts it was one of the most frustrating bedroom I had in all my trips.
Stayed 2 nights in Nov 2024

4/10 Poor

Fabian, Houston

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room bathroom ceiling was covered in black mold. Mold smell in the room was very strong. Asked for another room, they provided an alternative with no mold but also no internet, no tv…
Stayed 3 nights in Oct 2024

8/10 Good

Caleb

Business traveler
Liked: Cleanliness, staff & service, room comfort

It was ok.

The security guard was excellent! One of the front desk staff was very helpful and allowed us to change rooms on our second night. The first room was a little damp smelling, and it looked like some mold might have been painted over. Housekeeping could do a better job just making sure that there is toilet paper and towels in every room each day.
Stayed 2 nights in Sep 2024

10/10 Excellent

ROBINSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaron la atención y la comida de Yesica
Stayed 2 nights in Sep 2024

6/10 Okay

Cecilia

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was a bitter-sweet situation, the location is excellent, and for the price I was not expecting luxury at all, however I thought the place would be clean and functional, well not at all. The linen looked like it had been used for 100 years, I didn't dare to use the towels at all. And the worse thing was that the bathroom plumbing was clogged. The toilet did overflow at one point. I have to say that management did offered to switch my room to another nearby hotel, this was my last night there so I declined, due to the hustle. I was leaving in the morning anyway. My suggestion to the hotel would be just to fix was is basic, like the plumbing and buy new linen. Invest in some bright color wall paint, and switch the art on the walls for something cheerful, instead of the gore looking faces, they are scary!.
Stayed 4 nights in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and clean
Stayed 3 nights in Jul 2024

8/10 Good

Juliana, Culver City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Carl

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pictures on the website do not match the real hotel. The standard room does not come with an AC unit The hotel did not have water or toilet paper.
Stayed 2 nights in Jul 2024