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Residencia Polanco

3.0 star property

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February 2025

Photo gallery for Residencia Polanco

Lobby sitting area
Preferential Room | Living room | 30-inch TV with cable channels
Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi
Exterior
Preferential Room | Private kitchenette

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200
  • Avenida Presidente Masaryk
    6 min walk
  • National Museum of Anthropology
    19 min walk
  • Paseo de la Reforma
    19 min walk
  • Mexico City (MEX-Mexico City Intl.)
    34 min drive

Room options

View all photos for Preferential Room

Preferential Room | Living room | 30-inch TV with cable channels

Preferential Room

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi

Standard Room, 1 King Bed

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Deluxe Room (Preferential) | Living room | 30-inch TV with cable channels

Deluxe Room (Preferential)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Residencia Polanco

3-star hotel in Polanco
Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. Other amenities include express check-in, free newspapers, and tour/ticket assistance.
Residencia Polanco offers 23 accommodations with complimentary toiletries and blackout drapes/curtains. Pillowtop beds feature down comforters. Cable television is provided. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Residencia Polanco features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Mexico City hotel also offers laundry facilities, dry cleaning/laundry services, and express check-in.

Residencia Polanco is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Residencia Hotel Polanco
Residencia Polanco
Residencia Polanco Hotel Mexico City
Residencia Polanco Mexico City
Residencia Polanco Hotel
Residencia Polanco Hotel
Residencia Polanco Mexico City
Residencia Polanco Hotel Mexico City

Residencia Polanco Reviews

Reviews

6.4
Rating 10 - Excellent. 45 out of 301 reviews" "
Rating 8 - Good. 84 out of 301 reviews" "
Rating 6 - Okay. 87 out of 301 reviews" "
Rating 4 - Poor. 52 out of 301 reviews" "
Rating 2 - Terrible. 33 out of 301 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anyonio, Mexico City

Traveled with group
This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020

6/10 Okay

Minda, Shelton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed views
It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2019

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort
Spacious
The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Very nice area. You get what you pay for. No AC. Could be much cleaner.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It gives you a home feel away from home, spacious studio look apartments. Great for families.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
I like the service in breaskfast. I didn't like my tv only had 1 channel
Stayed 4 nights in Dec 2018

2/10 Terrible

Toshiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for great price
Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.
Stayed 1 night in Nov 2018

6/10 Okay

Melinda S

Liked: Staff & service, room comfort
Great service, so-so rooms.
A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonable price, super friendly and helpful staff. I look forward to staying there again.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Need renovation urgently.... Very old rooms
Stayed 3 nights in Oct 2018

6/10 Okay

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is ok but could be great if they were to pay more attention to cleanliness. Breakfast is poor, no choices and very dirty breakfast area.
Stayed 1 night in Sep 2018

2/10 Terrible

Daniel Alfonso

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Hero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Great little spot for our one night in town. Central area and very friendly staff. Our room wasn't quite ready when we arrived, and the whole family came to help change the sheets and get the bathroom ready. The hotel itself is on the older side and a little shabby (we would have paid less for the same condition where we live, you're definitely paying for location) , but clean and comfortable. We would stay here again!

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location also
Stayed 2 nights in Feb 2018

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018