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Sevilla Palace Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sevilla Palace Hotel

Indoor pool, outdoor pool
Interior entrance
Panoramic Suite, 2 Queen Beds, City View, Tower | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Deluxe Loft | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Mexico City
  • Paseo de la Reforma
    ‪1 min walk‬
  • Angel of Independence Monument
    ‪19 min walk‬
  • Palacio de Bellas Artes
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Suite, 2 Queen Beds, City View, Tower

Superior Suite, 2 Queen Beds, City View, Tower | Living area | 40-inch flat-screen TV with cable channels, TV

Superior Suite, 2 Queen Beds, City View, Tower

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Suite, 2 Queen Beds, City View, Tower

Panoramic Suite, 2 Queen Beds, City View, Tower | In-room safe, desk, laptop workspace, iron/ironing board

Panoramic Suite, 2 Queen Beds, City View, Tower

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Loft

Executive Loft | In-room safe, desk, laptop workspace, iron/ironing board

Executive Loft

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Loft

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Master

In-room safe, desk, laptop workspace, iron/ironing board

Double Suite Master

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Suite Master

In-room safe, desk, laptop workspace, iron/ironing board

Single Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master

In-room safe, desk, laptop workspace, iron/ironing board

Suite Master

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Suite Master

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior

  • Sleeps 3
  • 2 Queen Beds

Single Room Standard

  • Sleeps 2
  • 1 King Bed

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About this property

Sevilla Palace Hotel

4-star hotel in Reforma
2 restaurants, an indoor pool, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Sevilla Palace Hotel offers 413 air-conditioned accommodations with safes and complimentary bottled water. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a health club.
In addition to a children's pool and an indoor pool, Sevilla Palace Hotel provides an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands. Onsite secured self parking and valet parking are complimentary.

Sevilla Palace Hotel has designated areas for smoking.

Sevilla Palace Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center (11 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 10:00 AM
Free in-room WiFi has a 2-device limit

Property is also known as

Hotel Sevilla Palace
Palace Hotel Sevilla
Sevilla Hotel Palace
Sevilla Palace
Sevilla Palace Hotel
Sevilla Palace Hotel Mexico City
Sevilla Palace Mexico City
Sevilla Palace Hotel Mexico City

Sevilla Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1618 out of 2553 reviews
Rating 8 - Good. 553 out of 2553 reviews
Rating 6 - Okay. 210 out of 2553 reviews
Rating 4 - Poor. 83 out of 2553 reviews
Rating 2 - Terrible. 89 out of 2553 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Axel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ma Claudia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Jorge Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

80s Hotel

Excelente ubicación, se podria filmar una pelicula de loa alao 80s todos sigue igual pero esta en buenas condicines.
Stayed 1 night in Feb 2025

6/10 Okay

Jacklyn

Traveled with family
Good area to stay in but very average hotel. Only would return if absolutely needed to
Stayed 5 nights in Oct 2024

4/10 Poor

N, Mesquite

Traveled with family
Disliked: Cleanliness, staff & service, amenities
One waiter felt the need to remind me to leave a tip, very low-rent attitude. Terrible experience with the front desk and the room was not good.
Stayed 4 nights in Oct 2024

6/10 Okay

omar

The location is great , but the hotel is old , bathrooms no fan , shower extremely small barely one person fit, over all is decent
Stayed 3 nights in Feb 2025

6/10 Okay

gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Hilda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location near restaurants and shopping mall. The staff was friendly and service was great. The pool is small but great for small children. One of the inconveniences was the elevator. The second day of our stay my husband got stuck in one of the two working elevators. At one point after waiting for the elevator for about 10 minutes we were directed to a staff only elevator thru a hidden door. The other inconvenience was the dead roach in one of our rooms. We were moved to a different room but after that we were uncomfortable. If it wasn’t because of these 2 issues we would have very much enjoyed our stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Anselmo C

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sukohardjo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
staff were outstanding especially the bell man, front desk agents and all the housekeepers. i sincerely wished i can speak spanish, for even in front desk, twas hard to communicate in english fluently. i once called to find out if i needed to bring the towel from my room to the pool or if there are towels available in the pool area? i got transferred 4 times and eventually hung up on because no one seemed to understand my question. second attempt, i called concierge and got the response i needed. property felt old and out dated. although my room has what seemingly newly upgraded shower, the water was leaking badly and seemed not functioning properly. the sink was super slow to drained. again. staff actually were exceptionally friendly and accommodating and professional. just i was not fluent in spanish. total stars: 3.4. rounded down to 3 stars. (staff: 4.5 stars. ding half a star for limited english for a 4* international hotel). would return personally. thank you.
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JOSEPH

Stayed 1 night in Feb 2025

8/10 Good

Yoscelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly here and are quite knowledgeable about what's around. The lobby is beautiful and has nice artwork on display. There is a number of elevators so it was never too long of a wait. I only tried the breakfast buffet and I thought it was good for the price. The room I ended up in while very spacious, was quite cold and while the staff explained how the heating system worked I don't think the heater functioned properly. Also the beds are stiff so if you don't like firm mattress, oh boy. The lighting is also a bit dim. While this didn't deter me it did for my grandmother who needs more light to be able to see/read . Overall it's not a bad place, I would stay again probably not with my grandma though.
Stayed 3 nights in Feb 2025

10/10 Excellent

Miguel, San Antonio

Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Stayed 3 nights in Feb 2025

10/10 Excellent

JOSE ANTONIO

Stayed 1 night in Feb 2025

2/10 Terrible

ana laura

Stayed 1 night in Feb 2025

8/10 Good

Marianela

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

mario J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Hugo

Stayed 3 nights in Jan 2025

4/10 Poor

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is getting old and is not well maintained. Room was super cold, heather was not working and all they could offer was a space heater.
Stayed 1 night in Jan 2025

10/10 Excellent

LAZARO

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025