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Sevilla Palace Hotel

4.0 star property

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Photo gallery for Sevilla Palace Hotel

Indoor pool, outdoor pool
Exterior
Restaurant
Buffet
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Mexico City
  • Paseo de la Reforma
    ‪1 min walk‬
  • Angel of Independence Monument
    ‪17 min walk‬
  • Palacio de Bellas Artes
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Suite, 2 Queen Beds, City View, Tower

Superior Suite, 2 Queen Beds, City View, Tower | Living area | 40-inch flat-screen TV with cable channels, TV

Superior Suite, 2 Queen Beds, City View, Tower

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Suite, 2 Queen Beds, City View, Tower

Panoramic Suite, 2 Queen Beds, City View, Tower | In-room safe, desk, laptop workspace, iron/ironing board

Panoramic Suite, 2 Queen Beds, City View, Tower

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Loft

Executive Loft | In-room safe, desk, laptop workspace, iron/ironing board

Executive Loft

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Loft

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sevilla Palace Hotel

4-star hotel in Reforma
2 restaurants, an indoor pool, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Sevilla Palace Hotel offers 413 air-conditioned accommodations with safes and complimentary bottled water. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a health club.
In addition to a children's pool and an indoor pool, Sevilla Palace Hotel provides an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands. Onsite secured self parking and valet parking are complimentary.

Sevilla Palace Hotel has designated areas for smoking.

Sevilla Palace Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center (11 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 10:00 AM
Free in-room WiFi has a 2-device limit

Property is also known as

Hotel Sevilla Palace
Palace Hotel Sevilla
Sevilla Hotel Palace
Sevilla Palace
Sevilla Palace Hotel
Sevilla Palace Hotel Mexico City
Sevilla Palace Mexico City
Sevilla Palace Hotel Mexico City

Sevilla Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1507 out of 2397 reviews
Rating 8 - Good. 535 out of 2397 reviews
Rating 6 - Okay. 197 out of 2397 reviews
Rating 4 - Poor. 82 out of 2397 reviews
Rating 2 - Terrible. 76 out of 2397 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Francisco Javier

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lorraine

Stayed 4 nights in Nov 2024

10/10 Excellent

Cesar, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to different areas and Uber accessible
Stayed 5 nights in Dec 2024

8/10 Good

Herlinda del Sagrado Cora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

ALEJANDRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio como siempre.
Stayed 1 night in Dec 2024

8/10 Good

LUIS GERARDO

Business traveler
Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in was at 3pm. We arrived at 4pm to find our room not ready. We were told it would be ready in 15 min. Thirty minutes passed. After asking about the status we were told it would be an additional 1.5 hours before the room was ready. Only upon asking for another room we were able to get out of the lobby.
Stayed 1 night in Nov 2024

4/10 Poor

JUAN DE DIOS

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Family vacation.
The first nights were ok, I had to send back the towels because they were dirty. I asked to be moved because I was in the 18th floor, I was moved to the 7th, but then there was no hot water. They moved me again to the 12th floor and the elevator went out of service. They took to long to fix it, so we took the stairs. It was ok after the 3rd day. Friendly staff and the parking was convenient. Safe area, amd lots to do.
Stayed 9 nights in Nov 2024

10/10 Excellent

Elizabeth, Bulverde

Stayed 2 nights in Nov 2024

8/10 Good

Margarita

Liked: Cleanliness, amenities, property conditions & facilities
The staff was ok! The location was amazing and the price too!
Stayed 1 night in Oct 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a very convenient location. Shopping and dinning very accesible
Stayed 1 night in Dec 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar para estar
Es facil de hacer la reservacion, el costo - beneficio es bueno. Esta muy centrico. Y todo el personal con el que trate fue muy servicial. SI regreso,
Stayed 1 night in Nov 2024

8/10 Good

Dervin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located but quiet.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked out for us
Stayed 1 night in Nov 2024

8/10 Good

Adalberto, Galesburg

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is grand and in a great location, staff is very polite. Wish had a better food, I was very disappointed with the breakfast buffet. Facilities need to be updated. Pool as well.
Stayed 6 nights in Nov 2024

4/10 Poor

Carlos Enrique Lozano

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
uneven floor old AC
Stayed 4 nights in Nov 2024

10/10 Excellent

Haki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for all the staf especially Nicolle
Stayed 5 nights in Nov 2024

10/10 Excellent

Miguel

Stayed 1 night in Nov 2024

10/10 Excellent

GERARDO, Ecatepec de Morelos

Stayed 3 nights in Nov 2024

6/10 Okay

IVAN ALEJANDRO

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel es grande, sin embargo descuidan el aire acondicionado, huele a tabaco las habitaciones huelen a humedad, al ingresar estaban sucias, en el baño estaba la basura del huésped anterior. El servicio en el restaurante es muy bueno, solo les hacen falta más variedad de platillos.
Stayed 6 nights in Nov 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a home away from home.
Stayed 3 nights in Nov 2024

6/10 Okay

Francisco

Stayed 1 night in Oct 2024

8/10 Good

Pablo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Outdated hotel but very clean. Friendly staff responded promptly to issues/requests. Good price for the area. Swimming pool was warm and clean. Hot tub was out of service at the time of visit.
Stayed 1 night in Nov 2024