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Sofitel Mexico City Reforma

5.0 star property

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Property amenity
3 bars/lounges, rooftop bar, cocktail bar
JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view | View from room
Premium bedding, minibar, in-room safe, desk
Indoor pool, open 11:00 AM to 8:00 PM, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
297 Avenue Paseo de la Reforma, Mexico City, CDMX, 6500
  • U.S. Embassy
    ‪1 min walk‬
  • Paseo de la Reforma
    ‪3 min walk‬
  • Angel of Independence Monument
    ‪4 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed (Prestige)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Business Lounge Access (Skyline view)

Premium bedding, minibar, in-room safe, desk

Superior Room, Business Lounge Access (Skyline view)

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view | Premium bedding, minibar, in-room safe, desk

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for LUXURY ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Premium bedding, minibar, in-room safe, desk

LUXURY ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Business Lounge Access (Prestige, Angel of Independence View)

View from room

Club Room, 1 King Bed, Business Lounge Access (Prestige, Angel of Independence View)

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view

Property amenity

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, View (Skyline View)

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, View (Skyline View)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View (Angel of Independence View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, View (Angel of Independence View)

  • 365 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM, 2 double beds, Angel of Independence view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 2 double beds, Angel of Independence view

  • 365 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for SUPERIOR ROOM, 2 double beds, Angel of Independence skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 2 double beds, Angel of Independence skyline view

  • 356 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, City View

  • 365 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM, 1 king bed, Angel of Independence skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 1 king bed, Angel of Independence skyline view

  • 365 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Mexico City

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (1007)
The price is $269
per night
$322 total
includes taxes & fees
Feb 23 - Feb 24
Hyatt Regency Mexico City

About this property

Sofitel Mexico City Reforma

5-star hotel in Reforma
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness center, and a snack bar/deli. Change of towels is available on request.
Sofitel Mexico City Reforma offers 275 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and designer toiletries. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sofitel Spa with L´Occitane has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Sofitel Mexico City Reforma features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 3229 square feet (300 square meters) include a conference center. This luxury hotel also offers spa services, concierge services, and 24-hour room service. Onsite parking is available (surcharge), along with a car charging station.

Sofitel Mexico City Reforma is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
BALTA - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Bajel - This bistro specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cityzen - This rooftop bar specializes in international cuisine and serves light fare only. Open daily.
Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open select days.
Free House - Onsite cocktail bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 12 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 17.50 for children
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bajel
  • BALTA
  • Cityzen
  • Free House
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Conference center (3,229 square feet of space)

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 40 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 17.5 for children
  • Valet parking fee: USD 12 per night (in/out privileges)
  • Pet deposit: USD 120 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 11:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sofitel Mexico City Reforma Opening September 2019 Hotel
Sofitel Opening September 2019 Hotel
Sofitel Mexico City Reforma Opening September 2019
Sofitel Opening September 2019
Hotel Sofitel Mexico City Reforma (Opening September 2019)
Sofitel Mexico City Reforma (Opening September 2019) Mexico City
Sofitel Opening September 2019
Sofitel Mexico City Reforma Hotel
Sofitel Mexico City Reforma Mexico City
Sofitel Mexico City Reforma Hotel Mexico City
Sofitel Mexico City Reforma (Opening October 2019)
Sofitel Mexico City Reforma (Opening November 2019)

Sofitel Mexico City Reforma Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 684 out of 783 reviews
Rating 8 - Good. 49 out of 783 reviews
Rating 6 - Okay. 24 out of 783 reviews
Rating 4 - Poor. 12 out of 783 reviews
Rating 2 - Terrible. 14 out of 783 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views and staff are excellent
Stayed 6 nights in Oct 2024

10/10 Excellent

Jhonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea

Stayed 3 nights in Oct 2024

10/10 Excellent

Dioselina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Talin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations in all areas. The rooms had the best layout compared to many other hotels I've stayed at around the world. Staff was attentive and always followed up with concerns. Room amenities were fantastic, extremely clean. Breakfast at Balta was full of choices and again with great service. Bajel was the best restaurant we dined at during our 5 day stay. We also dinned at the 2 star Michelin restaurant Pujol, but Bajel was with no question much better and deserves to get their star.
Stayed 4 nights in Oct 2024

8/10 Good

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room and view for this hotel were good, but the rest was not in the same category as other sofitel properties in latin America, the location was ok only for the angel monument, but polanco is a much better neighborhood to stay in. The staff was super nice except for the staff at the rooftop restaurant, we tried twice to go and were not able to be seated so if you want to see it book with time, hotel guests are not given any preference in seating.
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudia M

Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service. Rooms are elegant/modern. Many gr views of the Peseo de Reforma. Excellent gym. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas, Canyon Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Hotel was beautiful and in a central location. Staff was friendly and attentive to our requests. Highly recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria Alejandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
Beautiful hotel with an incredible view if Angel de la independencia, Reforma and Bosque Chapultepec. Their service is exceptional.
Stayed 4 nights in Aug 2024

10/10 Excellent

Berthy, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience! Safe, close to everything, and the staff was excellent!
Stayed 4 nights in Aug 2024

6/10 Okay

Belinda

Traveled with group, Traveled with family
Disliked: Staff & service
The hotel is pretty average. Location is good. Front desk was bad customer service. Lied about company policy that only 3 people are allowed per room for safety purposes. However, when you book it says sleeps four. My friend messed up on the reservation and only put 2 guest. It really didn’t matter because it wasn’t all inclusive. We tried to upgrade but, we're denied. We had no choice but to book another room. This place is not cheap they could have tried to work with us but didn’t, won’t be going back. The Sheraton will be a better choice.
Stayed 3 nights in Aug 2024

10/10 Excellent

VY

Traveled with family
Liked: Cleanliness, staff & service
Beautiful property in walking distance to many restaurants , clean , wonderful staffs, great breakfast buffet
Stayed 6 nights in Aug 2024

10/10 Excellent

orion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and luxurious!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Anish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and all the amenities were also great. We ate breakfast daily at the hotel and used the lounge to meet our friends and family.
Stayed 3 nights in Aug 2024

10/10 Excellent

VY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel over all in term of cleanliness, modern facility, service, staffs, breakfast, surroundings. Walkable to everywhere. I highly recommend it
Stayed 4 nights in Aug 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Sofitel for 3 nights with my partner while visiting Mexico City for the first time on holiday. Our stay was absolutely perfect from check in to check out. The hotel itself is beautiful architecturally, and maintained very well. The pool and restaurants/bars are stunning spaces. We stayed on the 24th floor, but I imagine every room offers a view of the city. Staff were so friendly, and attentive. Housekeeping provided an amazing service daily, and made us feel pampered. The hotel is right next to the Angel of Independence which is particularly spectacular at night. We walked most places which I'd say requires sharp attention to avoid trip hazards on sidewalks, and navigate crowds, but otherwise we felt safe in terms of crime walking in Juarez, Reforma, Roma Norte, Condesa, etc. Uber is very convenient and reliable as well. All in all, I would highly recommend a stay at this hotel if you ever have the opportunity!
Stayed 3 nights in Aug 2024

10/10 Excellent

asdrubal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at the front desk, Uriel with concierge, Brandon our driver and Enrique at the Balta restaurant were just WONDERFUL, first rate, incredibly kind and personalized every experience! The hotel is gorgeous and every part of our experience, the restaurants, our room were just fantastic. It’s close to everything using Uber and we will definitely be returning!
Stayed 4 nights in Aug 2024

10/10 Excellent

Karina, Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service all around. We highly recommend staying here, we will definitely be back!
Stayed 3 nights in Aug 2024

10/10 Excellent

ALEJANDRO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fabulous top
Stayed 2 nights in Aug 2024

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente te atienden como rey
Stayed 2 nights in Aug 2024