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The Alest Hotel

4.0 star property

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Photo gallery for The Alest Hotel

Reception
Premium bedding, free minibar, in-room safe, individually decorated
Front of property
Terrace/patio
Restaurant

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
45 Eugenio Sue Polanco IV Sección, Mexico City, CDMX, 11550
  • Avenida Presidente Masaryk
    ‪1 min walk‬
  • Auditorio Nacional
    ‪9 min walk‬
  • Angel of Independence Monument
    ‪5 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Junior Suite

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe Junior Suite

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 1 King Bed

Grand Deluxe Room, 1 King Bed | Premium bedding, free minibar, in-room safe, individually decorated

Grand Deluxe Room, 1 King Bed

  • 379 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Deluxe Suite

Grand Deluxe Suite | Premium bedding, free minibar, in-room safe, individually decorated

Grand Deluxe Suite

  • 840 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 2 Queen Beds

Premium bedding, free minibar, in-room safe, individually decorated

Grand Deluxe Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

InterContinental Presidente Mexico City by IHG

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1684)
The price is $344
per night
$411 total
includes taxes & fees
Apr 27 - Apr 28
InterContinental Presidente Mexico City by IHG

About this property

The Alest Hotel

4-star hotel in Polanco
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free continental breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite. Change of towels is available on request.
The Alest Hotel offers 20 air-conditioned accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 23-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Mexico City hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers tour/ticket assistance, concierge services, and dry cleaning/laundry services. Onsite uncovered valet parking is complimentary.

The Alest Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
The Alest Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered valet parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 23-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 300 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

The Alest
The Alest Hotel Hotel
The Alest Hotel Mexico City
The Alest Hotel Hotel Mexico City

The Alest Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 206 out of 228 reviews
Rating 8 - Good. 14 out of 228 reviews
Rating 6 - Okay. 7 out of 228 reviews
Rating 4 - Poor. 0 out of 228 reviews
Rating 2 - Terrible. 1 out of 228 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

luis enrique

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2025

10/10 Excellent

Laurel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! Beautiful property. Attention to detail 9with everything) was perfect. Restaurant / breakfast and bar also great. Staff a joy to interact with. One of the best hotel experiences I've had in a long time.
Stayed 1 night in Jan 2025

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sylvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Night Away
The staff was amazing. The bed was so comfortable and the room was very romantic. The bath products were top notch!
Stayed 1 night in Dec 2024

10/10 Excellent

Begona Cortina

Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Stayed 5 nights in Nov 2024

6/10 Okay

Rhys

Traveled with partner
Liked: Cleanliness, amenities
Our stay at The Alest Hotel was incredibly mixed. On the positive side the hotel is aesthetically pleasing, had a lovely Christmas atmosphere and has some good touches like the Mexican candies on arrival and a restocked minibar each day. We also had good interactions with a number of members of staff including the breakfast waiters and housekeeping. However, on a negative side and what’s drags the rating down is the level of noise in the rooms at the hotel and the lack of appreciation or action by the concierge/reception staff towards this. The rooms are advertised as soundproofed and this is not the case. The windows are French style doors which have glazing but do not seal effectively and the door does not fit the doorframe (due to the unique shape selected for the doors) and is hollow thus does not block noise. This caused us issues on 3/6 nights due to the level of noise in our room being too loud to sleep, on two nights this could be heard through headphones. The issue as we see it is that the interior void/courtyard leads directly down to the bar and restaurant with no noise separation. In my view two things should be true; that you can enjoy a restful night in the rooms, and people should be free to enjoy the bar. Sadly the hotel has not equipped itself to allow both. As the hotel had no interest in resolving the issue and the way our concerns were dealt with in our view this was not a customer service focussed hotel. I couldn’t recommend this hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Alest! Beautiful boutique hotel: modern, lovely decoration, wonderful service! The location in Polanco is unbeatable with many walkable options nearby yet on a quiet street. Breakfast is delicious. We have found our new place when visiting Mexico City!
Stayed 2 nights in Dec 2024

10/10 Excellent

vance, lone grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience will stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

Edgar, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Edgar, Downey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff is over all attentive. Some of the staff need training in basic conflict resolution. Other than that the hotel is a great place to stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best hotel I have ever stayed at. Like going back in time! Was just beautiful. So sad I was only in Mexico City for one night, I would have loved to enjoy the hotel for longer.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2024

10/10 Excellent

jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ralph, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed comfortable rooms in a very safe if somewhat impersonal neighbothood with upscale shopping and residences. Plenty of dining options and night life nearby as well as a great restaurant in house. The staff was particularly responsive and helpful and made our 5 day stay delightful
Stayed 4 nights in Nov 2024

10/10 Excellent

JUAN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

malick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !
Stayed 3 nights in Nov 2024

10/10 Excellent

Hae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

miguel

Business traveler, Traveled with partner
Great boutique hotel , staff was great, great location, great rooms and very clean
Stayed 2 nights in Nov 2024

10/10 Excellent

jormalyz

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio al cliente es insuperable por todo el equipo de trabajo. Tengo que reconocer que el servicio de Lourdes y Maribel fue a otro nivel, la atención a los detalles y gustitos gastronomicos en conjunto con el chef Emmanuel...que les puedo decir!!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Karelin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel beautiful and classy perfect location, one of a kind ⭐️
Stayed 3 nights in Oct 2024

10/10 Excellent

Mauricio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best boutique hotel in Polanco, highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

ximena

very good stay
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel, very nice neighborhood, feel very safe, you can walk to restaurants and shops
Stayed 1 night in Oct 2024