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Volga

4.0 star property

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Photo gallery for Volga

Terrace/patio
Exterior
Interior
Free toiletries, hair dryer, bathrobes, slippers
Outdoor pool, free cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
  • Breakfast included
  • Pet friendly
  • Room service

Explore the area

Map
Río Volga 105 Cuauhtemoc, Mexico City, 06500
  • Paseo de la Reforma
    ‪4 min walk‬
  • Angel of Independence Monument
    ‪5 min walk‬
  • Auditorio Nacional
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed

  • 249 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Volga

4-star hotel in Reforma
An outdoor pool, a restaurant, and 3 bars/lounges are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour health club, a swim-up bar, and spa services. Change of towels is available on request.
Volga offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Volga features an outdoor pool and a 24-hour health club. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers spa services, multilingual staff, and concierge services. Guests can use the outdoor pool at a partner property.

Volga is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
ELORA - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Roof Garden - This rooftop bar is located by the pool. Open daily.
Minos Bar - Onsite cocktail bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ELORA
  • Minos Bar
  • Roof Garden

Things to do

  • 24-hour health club
  • Designer stores
  • Evening entertainment
  • Outdoor pool
  • Outdoor pool (guest access)
  • Wine tasting room
  • Winery release events

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 2 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2023
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 52.20 per pet (varies based on length of stay), plus a deposit of USD 200 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 265 per day

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200 per stay
  • Pet fee: USD 52.20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Volga Hotel
Volga Mexico City
Volga Hotel Mexico City

Volga Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 76 reviews
Rating 8 - Good. 13 out of 76 reviews
Rating 6 - Okay. 8 out of 76 reviews
Rating 4 - Poor. 4 out of 76 reviews
Rating 2 - Terrible. 1 out of 76 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location. Staff super friendly. Beautifully designed and they gave me a complimentary 2pm check out which I loved. Will def go back.
Stayed 1 night in Nov 2024

10/10 Excellent

Gibrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the greatest I’ve event stayed in. I travel for work and work for a luxury brand so I always get to stay at the best hotels in the world and this was definitely better than almost all of them. The service, the staff, the vibe the decor the food the music the energy. Everything was perfect. Location couldn’t have been better.
Stayed 1 night in Nov 2024

2/10 Terrible

Shirin

Stayed 3 nights in Nov 2024

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk places; however they did not have the room that we booked originally. We got what seemed to be a standard room from a deluxe room that was originally booked. Not too many amenities or events when we were there like the hotel originally stated. It’s also very dark in the hotel, cool construction and decor but overall dark ambiance.
Stayed 3 nights in Sep 2024

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

German

Stayed 1 night in Sep 2024

10/10 Excellent

renato

Stayed 3 nights in Oct 2024

10/10 Excellent

Xristos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Oct 2024

6/10 Okay

Ryan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There were some issues with the elevator during our stay as well as with the pool/flooding in the bar and restaurant. This limited our ability to use the amenities that we had previously booked specifically for.
Stayed 6 nights in Sep 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
I like the urban architectural style and the excellent service
Stayed 3 nights in Sep 2024

10/10 Excellent

Chester

Stayed 1 night in Aug 2024

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how modern and clean the room and amenities provided were. The property itself was beautiful. Staff was excellent and very efficient.
Stayed 1 night in Aug 2024

8/10 Good

AERIÉL

Stayed 3 nights in Jul 2024

8/10 Good

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2024

8/10 Good

Roman

Stayed 2 nights in Jul 2024

10/10 Excellent

Gavaska, East Orange

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff, rooms and service. I truly recommend and I would absolutely stay again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ivonne

Stayed 1 night in Jun 2024

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Maria Camila

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Hotel Volga is a beautiful hotel in a very accessible, walkable neighborhood in Mexico City. The restaurant is delicious and the daily breakfast options are fantastic. The cleaning and service staff are also very kind and helpful, and the rooms are always neat. During my stay, I had issues with the air conditioning and the hotel staff gave me another room with no issue. Cons: The hotel is very dark, everywhere, including the rooms. Barely any natural light anywhere other than the rooftop. The WiFi is not reliable anywhere, and the dining area/lobby is too loud and dark for work. I had to use my hotspot for internet throughout the entire trip because the WiFi either would not load or would constantly disconnect. Also, music was playing loudly all day long, everywhere, even early in the morning for breakfast. In addition, the hotel does not have a phone service and all communication with the Front Desk has to happen over WhatsApp, both for matters such as room service and invoicing. The Front Desk is not always prompt in replying. Finally, I have had issues obtaining my invoice for my lengthy stay at Volga, and have not obtained a clear response as to why from the hotel staff. All in all, I would say this is a great hotel for a vacation, especially for young people. Most of the staff is kind, and it’s beautifully designed and chic. However, for anything that deviates from a young person’s holiday, such as a family trip or a work trip, I would not choose it again.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Volga Hotel is conveniently located & walking friendly to a lot of neighbourhoods in CDMX. Restaurants, bars & night life. The staff is absolutely fabulous!! They made sure our needs were met and always with a smile. Look out for Juan… his smile is bigger than his face, and is a welcoming greeting coming or going. Please make sure you tell Juan Samantha sends her greetings!
Stayed 7 nights in Apr 2024

10/10 Excellent

bernard, Asbury Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet yet lively. Excellent staff and drinks. Will come again.
Stayed 3 nights in Apr 2024

6/10 Okay

chris

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel Volga in Mexico City impresses with its stunning architecture and stylish rooms but falls short in service, making the stay frustrating. Check-in was delayed by over two hours with no clear explanations from confused staff, setting a disappointing tone. Our rooms were beautifully decorated yet not serviced until 6 PM the next day, disrupting our plans. Noise from a basement bar and a busy rooftop, which we were unexpectedly restricted from using due to a private event, permeated our rooms until early morning. Additionally, this was the only place in Mexico City where we encountered rude staff. Despite its visual appeal, Hotel Volga's operational failures significantly detract from the overall experience. I would hesitate before booking this .
Stayed 2 nights in Apr 2024

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! The staff is so responsive, the venue is sleek and modern, the amenities are beyond expectations, housekeeping is superb, the rooftop pool and lounge chairs provide a quiet retreat and the breakfasts are delicious! Truly, I cannot recommend this hotel enough!
Stayed 4 nights in Mar 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Chic, kind, clean, and beautiful. Thank you for a wonderful stay!
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024