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Wyndham Garden Mexico City Polanco

3.5 star property

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Photo gallery for Wyndham Garden Mexico City Polanco

Reception
45-inch LCD TV with satellite channels, TV
Terrace/patio
Coffee shop
Standard Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Leon Tolstoi 22, Mexico City, 11590
  • Chapultepec Park
    ‪5 min walk‬
  • Chapultepec Castle
    ‪10 min walk‬
  • Angel of Independence Monument
    ‪14 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(10 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Room, 1 Double Bed, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Non Smoking

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Wyndham Garden Mexico City Polanco

3.5-star hotel in Reforma
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Wyndham Garden Mexico City Polanco offers 96 accommodations with washers/dryers and safes. Beds feature down comforters. 45-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 645 square feet (60 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

Wyndham Garden Mexico City Polanco is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Wyndham Garden Mexico City Polanco has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (MXN 148 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 280 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 645 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 280 for adults and MXN 280 for children
  • Covered valet parking fee: MXN 148 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Wyndham Garden Hotel Mexico City Polanco
Wyndham Garden Mexico City Polanco
Wyndham Mexico City Polanco
Wyndham Garden Mexico City Polanco Hotel
Wyndham Garden Polanco Hotel
Wyndham Garden Polanco

Wyndham Garden Mexico City Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 101 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Miguel angel

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is in remodeling in trrible access conditions, full of dust, the most offensive thing i have found in a hotel is that they charge you 20 usd if you dont return the card key of the room, it is a total abuse, in my profesional business we are dedicated to card manufacturing for banking, hotels, telecom, etc. and the price of a hotel card is more or less .09 usd,
Stayed 1 night in Apr 2025

8/10 Good

Myrna Marisol

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

KAZUHIRO, Los Angeles

Stayed 1 night in Mar 2025

10/10 Excellent

Brian, Kemptville

Liked: Cleanliness, staff & service, property conditions & facilities
Roof patio was quiet and great The front desk staff were the best part
Stayed 1 night in Mar 2025

8/10 Good

LAURA

Business traveler
Stayed 3 nights in Mar 2025

2/10 Terrible

JORGE

Stayed 1 night in Mar 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place. Bed was comfortable.

Nice place. Bed was comfortable.
Stayed 1 night in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2024

10/10 Excellent

Abhijit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checkedin, the bedsheets had stains but was quickly rectified by the housekeeping staff. Overall we had a good experience.
Stayed 1 night in Dec 2024

4/10 Poor

Helen

Disliked: Staff & service
Hotel service is not good
Stayed 8 nights in Dec 2024

6/10 Okay

Verified traveler

The staff in the reception-not helpfull. They don't know even how to get to the most central turists sites..Not nice. Bad servise in the recepcion. Torn towels!
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bajo nivel del equipo de recepcion.Parte de las toallas estaban se deshacian. La ventana no se podia abrir.. y no laareglaron poe toda la semana.El servicio del moso y Patrisia la limiadora, excelente.No volveremos
Stayed 4 nights in Dec 2024

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2024

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was A
Stayed 2 nights in Nov 2024

10/10 Excellent

Amorliz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any type of welcome benefit as a VIP member, the front desk was very curt and to the point. However, the restaurant staff is absolutely fantastic, the food and drinks were great. They were extremely welcoming. The view of the castle is a plus. Thank you!
Stayed 4 nights in Nov 2024

10/10 Excellent

jaime

Stayed 2 nights in Nov 2024

8/10 Good

BERENICE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente opción
Stayed 1 night in Nov 2024

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and great location!
Stayed 4 nights in Nov 2024

8/10 Good

Morella

Business traveler
Liked: Cleanliness, staff & service
The towels in the room are in terrible conditions, old and torn.
Stayed 2 nights in Nov 2024

2/10 Terrible

Savannah

Traveled with group, Traveled with family
Disliked: Staff & service
I think the check in experience told us exactly what we needed to know at this property. At check-in, agent couldn’t find our reservation. Instead of communicating what he was doing, he just stayed silent and we were left confused what was going on. while we were waiting Another guest jumped in front of us and he assisted her and that was really rude because we still didn’t know whether we had a room or not. When we got to our room, there was dust bunnies and stains on the sheets. Throughout our stay in the room, the AC said it was cooling, but it never did leaving the room dry and hot. Because of this everyday, I woke up with a bloody nose. The plugs would go in/out and so we couldn’t charge our devices or use our hot hair tools. one of the guest in the room with me had to check into another hotel because of how uncomfortable it was leading us to waste more money on rooms for our trip was an inconvenience. When we went downstairs to what was going on no one cared. We were told the manager was in a meeting and we could wait for him but again that was an inconvenience. We were not allowed to get more than one key for the room, and there was three guest, again an inconvenience. Just felt that the entire state of this property no one had urgency to help or any customer service skills. With that being said we will not be returning to this property or any property under this brand. The only perk of this property is the bellman BRYAN who was angel and very helpful.
Stayed 4 nights in Nov 2024

4/10 Poor

Laura R

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

Cone Sergio

Business traveler
Stayed 4 nights in Oct 2024