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Everything was really good

It was important that we had a balcony. And the management took it upon themselves too allow my daughter and I to sign a release. And it was so wonderful we enjoyed our room at 413. The beds were very comfortable in the shower had a lot of pressure and the view was amazing pool and ocean. The staff in the restaurant were fantastic.

Pros: · Clean rooms. · Tasty but only Mexican-style limited international options. · Kids' club & nightly shows are outstanding – world-class entertainment for children. · Staff are absolute gems – performers, activity hosts, and service teams go far beyond their limits. Special shout-out to Ubaldo Reyes – a true star. They all deserve big raises. Cons: · AC does not work at all (not only 1 room problem) · Dinner reservation system is broken – book at 8/9 AM, seats gone in 1 minute, yet restaurants are half-empty at night. Walk-ins denied. Feels intentional. · Outdated IT system – needs to upgrade Staff polish old rooms brilliantly,entire property needs renovation --- To Management/Owners:Read Carefully: Your staff are carrying this hotel on their backs. They work tirelessly, often beyond their limits, and they are the only reason guests still come back. But where are you? Frankly, it doesn't seem like you care about staying competitive. Broken ACs, crumbling rooms, and a reservation system that frustrates everyone – while other hotels upgrade, you're falling behind. Are you even serious about this business? You can't keep relying on your employees to polish a decaying property. They deserve better leadership, better tools, and better facilities. Invest now – in new AC, renovated rooms & washrooms, modern digital check-in, and a fair reservation system – or watch guests walk away to your competitors. Your staff are saving you daily. It's time you saved your Hotel and them.

La mejor ubicación

The front lobby of the hotel is under construction, the rooms at the Krystal grand are outdated, and had a horrible smell. I paid for a partial ocean view room and was given a view of the building under construction next door. I was moved over to the hacienda and that location was well kept. My partial ocean view became the driveway to enter the location, which was pretty noisy, but the room was nice.

Beautiful property staff was extremely rude on multiple occasions. Will never come back

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.