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Cadillac Hotel & Beach Club, Autograph Collection

4.0 star property

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Photo gallery for Cadillac Hotel & Beach Club, Autograph Collection

Enjoy al fresco dining under a thatched roof, surrounded by palm trees and a pool view.
Guests can dine al fresco on the hotel's outdoor deck, surrounded by lush tropical plants and umbrellas for shade.
Enjoy the ocean view from this balcony with two chairs and a table, perfect for taking in the sights.
Enjoy ocean views from the large window in this stylish room featuring two single beds and a comfortable workspace.
Enjoy meals in style with a long table set for six, surrounded by pendant lights and lush greenery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service

Explore the area

Map
3925 Collins Ave, Miami Beach, FL, 33140
  • Fontainebleau
    ‪9 min walk‬
  • Miami Beach Convention Center
    ‪4 min drive‬
  • Lincoln Road Mall
    ‪5 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪18 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

7.6 out of 10
Good
(7 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(29 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Oceanfront

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

55-inch flat-screen TV with satellite channels, TV, pay movies

Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Pool View (Tower)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Pool View (Tower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower)

Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Tower)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Oceanfront

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View

8.2 out of 10
Very good
(17 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View (Tower)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Ocean View (Tower)

8.6 out of 10
Excellent
(11 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Cadillac Hotel & Beach Club, Autograph Collection

4-star hotel in Mid Beach
Spend the day on Cadillac Hotel & Beach Club, Autograph Collection's beach or relax by one of the hotel's 2 outdoor swimming pools. Housekeeping is available on request.
Cadillac Hotel & Beach Club, Autograph Collection offers 357 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Cadillac Hotel & Beach Club, Autograph Collection, and enjoy amenities like a 24-hour fitness center and a hot tub.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers a garden and a terrace. Parking is available onsite for a surcharge.

Cadillac Hotel & Beach Club, Autograph Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Donna Mare' Trattoria - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
Bungalow By The Sea - Overlooking the ocean and pool, this family restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bungalow By The Sea
  • Donna Mare' Trattoria
  • The Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (45 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 14 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1940
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per night, plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 45.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 25.00 to 39.00 per person
  • Valet parking fee: USD 49.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Marriott Miami Beach
Courtyard Marriott Oceanfront Hotel Miami Beach
Courtyard Miami Beach Oceanfront
Courtyard Oceanfront Marriott Miami Beach
Courtyard Oceanfront Miami Beach
Marriott Miami Beach Courtyard
Marriott Oceanfront Miami Beach
Miami Beach Courtyard
Miami Beach Courtyard Oceanfront
Miami Beach Marriott Courtyard
Courtyard Cadillac Miami Beach Oceanfront Hotel
Courtyard Cadillac Oceanfront Hotel
Courtyard Cadillac Oceanfront
Cadillac Hotel Beach Club Autograph Collection Miami Beach
Cadillac Hotel Beach Club Autograph Collection
Cadillac Beach Club Autograph Collection Miami Beach
Cadillac Beach Club Autograph Collection
Cadillac Hotel & Beach Club, Autograph Collection Hotel
Cadillac Hotel & Beach Club, Autograph Collection Miami Beach

Cadillac Hotel & Beach Club, Autograph Collection Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 497 out of 1006 reviews
Rating 8 - Good. 223 out of 1006 reviews
Rating 6 - Okay. 122 out of 1006 reviews
Rating 4 - Poor. 87 out of 1006 reviews
Rating 2 - Terrible. 77 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle Elizabeth

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Samuel

Stayed 6 nights in Apr 2025

10/10 Excellent

Katia

Stayed 5 nights in Apr 2025

6/10 Okay

Vishwesh Ramesh, Vancouver

10/10 Excellent

Terrence

Stayed 2 nights in Apr 2025

6/10 Okay

Cathy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool, beach, location, valet parking team were amazing. Service beyond that was mediocre at best. Rooms are ok - but not more than average.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edward K

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and.property
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property and experience was great. My only issue was the rental of an umbrella at the beach. If I'm spending several thousand dollars at your resort for 5 days I would think you could give me an umbrella for a few hours a day. The $27 per day for an umbrella was a bit outrageous!
Stayed 5 nights in Mar 2025

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

gael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total ripoff— they showed a photo of a bigger room on Expedia, for which we paid, and we were given an obviously smaller room. They did nothing. We left after one night. My heart sank as I entered the room… tiny, a musty smell, tired carpet, and priced hundred of dollars higher than it should have been. I rarely take vacations, and to start one this way was like starting a gourmet meal with last weeks cold leftovers. The bar/deck area by the beach is beat up, the umbrellas are on their last leg, one actually blew over while we were there and customers had to dive out of the way, drinks and fries flying everywhere as they lunged out of the way. Not exactly the type of excitement one is looking for on vacation. The pool had a greenish tint to it, looked like a dirty fish tank… no one was swimming.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alison, Erie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right on the beach. Fun outdoor restaurant with great food. Good vibe. Fun people. Family friendly
Stayed 1 night in Mar 2025

8/10 Good

Ronnalee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is conveniently located in mid beach, but not many choices for dining options. No retail shopping in the immediate area. The area is very expensive. The free trolley is an excellent way to go north or south to venture away for other dining and shopping. The hotel has exceptionally friendly and helpful staff.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

4/10 Poor

sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer Service was shockingly poor! They had no record of our prepaid breakfast, had to fight for it with several incompetent staff who don’t know how to communicate and over hours of time! …just for breakfast! Was so embarrassing. The bedside Alarm clock also went off at 5am, after someone supposedly ‘checking the room’ before being allowed to go in!
Stayed 1 night in Feb 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was very noisy and they managed to change our room which they said they would not charge the resort tax as a good will gesture they have added this to my credit card after we left the property after two emails no response very poor.... Also on the last day my wife had a hair in her breakfast, they said they would not charge but guess what... they did!!
Stayed 5 nights in Feb 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 5 nights in Feb 2025

6/10 Okay

Alyssa

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Christina

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I regularly stay at the Cadillac. Since the Confidante closed for reno, and I’ve wanted to still stay in the same neighborhood, this has been a great choice. The view from ocean front rooms is great and the rooms are nice and spacious. Love it here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent an afternoon post cruise / rented cabana perfect way to decompress/ was cool weather wise so didn’t fully take part in the pool offerings
Stayed 1 night in Nov 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Celebration

This is the third time we’ve been to the Cadillac hotel in Miami Beach, to celebrate our wedding anniversary. We love this hotel, the location , the service as well as the restaurants. I will definitely return in the future.
Stayed 2 nights in Feb 2025

8/10 Good

Rania

Stayed 4 nights in Feb 2025

10/10 Excellent

Katherine Franceska

Stayed 1 night in Feb 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are NOT clean. I called the front desk to let them know that there was still hair on the sink and in the tub, as well as toenail clippings on the carpet & plastic clothing tags around the room. Also the mini bar fridge didn't work. We asked to change rooms but were told NO, and someone came to vacuum again and wipe down the sink and tub, and bring a spare fridge into our room (which was loud but at least it worked). Even after this, there were still toenails on the floor and we just decided to accept it and move on. On the 2nd night, we discovered that there were carpet beetle eggs in our room. At first we thought it was sand, but it repeatedly showed up in piles in the same spot and after looking it up - we confirmed it was carpet beetle eggs. disgusting. In addition, it seemed like everything at this property was broken or malfunctioning with no anticipated resolution date. The hot tub didn't work our entire 6-night stay, same with the chromecast. The staff - while friendly enough, were clueless... or set expectations they could not live up to. I coordinated with the concierge for there to be a surprise for my husband's birthday upon check-in & there was nothing. And the staff didn't know the most basic things like pool hours, or hours of the restaurant??? When we asked for things like coffee to be brought to our room they would never arrive. Overall it was a terrible experience in a very mediocre hotel.
Stayed 5 nights in Jan 2025