2/10 Terrible
Elizabeth, miami beach
Traveled with group
Aug 28, 2024
Disliked: Cleanliness, staff & service, amenities
The beginning of my stay was perfect. I was ready to give them 5 stars the night of my check in with how kind the front desk girl was and how nice my room was. However, the next morning, around 7:30am I called and requested a late check out. They gave me until 12:30pm. Amazing. Super grateful. At 10:02 my door was opened by housekeeping to check if I had left. I walked out, definitely caught off guard, and told her I had a 12:30pm check out. She apologized and moved on. Mind you, I’m a 28yr old women traveling alone, in the room alone. At 12:05 as I was getting out of the shower my door was opened again while I had no clothes on. At this point my morning is completely turned off and my anxiety just shot up. I don’t understand the purpose of giving a late check out if housekeeping is going to continue to push me out of my room, and rudely. When I expressed this to the man at the front desk with a curly pony tail he told me “people make mistakes. Can I offer you a coupon for a snack”. I just started crying. He didn’t care. At all. Like most men, they will never get it. I just walked out of the hotel and went to my car and cried. After having somebody break into one of my hotel rooms before, so this situation made me very uncomfortable and extremely upset. The feeling of the FD agent just dismissing the situation with a freaking food coupon just put the cherry on top. What a horrible way to end my stay here and I will never be back. What a shame.
Elizabeth
Stayed 1 night in Aug 2024