2/10 Terrible
Danielle
Apr 23, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a room for a family with young kids. We went to use the pool the morning after we checked in and were told that the pool is for 21 years and older only, which had not been told to us before booking. We immediately checked out of the hotel and moved to a different hotel. Up until that point, we had had a mostly poor experience anyway and the pool being unavailable was the final straw. The hotel was outdated, more noticeable than in the pictures. Many of the amenities were not actually in the building but a short walk away. The elevator was broken, and it seemed had been that way for sometime. It seemed this hotel was geared toward a spring break party crowd and not a family. It was very loud at night. We could hear everything happening outside. A drunk man was banging on the door across the hall for about 45 minutes straight at 4AM.
Redeeming qualities: The hotel is in a great location, walking distance to restaurants and the beach. The hotel staff was very friendly. I spoke to the manager about my disappointment with the pool situation and he did agree to refund us for the rest of our planned stay so that we could move to a different hotel with pool access for the kids.
Danielle
Stayed 2 nights in Apr 2025