6/10 Okay
Ryan
Traveled with family
Feb 18, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is the best thing about this hotel. The price is not worth the accomodations, as the property is very surface nice - it looks good but isn't functional. For example, the living area looks modern and sleek - the couch is plastic and incredibly uncomfortable. That left two wooden chairs - not a place to really relax. Also, we booked a two bedroom suite. Turns out one "bedroom" was just a space with two beds about 2 ft apart - no windows and a curtain to separate it from the hall. The worst part, no air flow when the curtain is shut, so it gets uncomfortably hot when the curtain is pulled shut.
However, the biggest inconvenience was all the time spent waiting for an elevator - minimal 20-25 minutes every time you wanted to leave your room. While we were there, one of the five elevators were broke, only making the situation worse. The rooms are very pricey, then you pay an amenity fee, but you get stuck waiting to catch an elevator that actually works and was not so full you could not get in. God help you if you used valet - another fee to wait 28 minutes to get your car. Possibly the bigger issue is that employees do not know where the stairs are, so no chance to just walk up several flights of stairs. Not sure what the plan is in the event of an emergency - but it definitely made me feel less safe.
