The physical condition of the property met our expectation, except bed being two small.
As soon as we checked in, Gianna reached out on TXT so thats welcoming.
However, we were very disappointed in how the hotel handles our loss of headphone there. There for sure exists a thief, and hotel just been saying no.
Here is the timeline:
12/28th night - My daughter asked me to give her the headphone
12/29th morning - We left in a hurry to Everglades NP
12/29th night - In the new hotel when she asked for her headphone and I realized she did not even give it to me early in the morning when leaving Hampton Inn, and there was only the empty case with us. So I called Hampton Inn and reported the item we forgot to package, was told by frontdesk that NO new guests had checked in and she was not sure if it was cleaned or not. When I asked her to go have a look, she told me she would need her manager Gianna’s permission to go check it.
12/30th morning - First thing in the morning we drove to Hampton Inn. A senior gentleman was at the frontdesk. He was friendly and found a lady to meet us at our room #223 to check. The room was cleaned already. And we could not find the headphone.
So it does not take someone like Sherlock Holmes's intelligence to see it was someone who got into our room after we left, took away our headphone and lied about it.
It is sad one little thief's selfish behavior can damage so many other team member's efforts in keeping hotel in good standing.