There was a wad of hair in trash can. No remote. When I asked for one at the front desk they said I would have to ask someone else in the morning. No hand towels, said they were out, then found one. It was so hot in the room, no thermostat to adjust the temperature. Our friends accidentally booked their stay in the wrong month, a month away, plenty of time to rebook, and the hotel still refuses to refund any of their money.