6/10 Okay
Monika
Traveled with family
Oct 29, 2025
Liked: Cleanliness, property conditions & facilities
I recently stayed with my mom at the Riviera Hotel South Beach from October 14–19, 2025, and our experience was unfortunately disappointing due to misleading information, poor service, and a lack of follow-through.
Bathroom: The sink is located outside the bathroom, which was not clear at all on Expedia. There were no towel racks or hooks anywhere near the sink or shower, forcing us to improvise with doors and furniture. The shower also lacked a handheld head, which is a basic amenity for comfort and accessibility.
Breakfast: “Breakfast included” meant walking to Maxine’s Bistro, about 0.2 miles away. Food quality was inconsistent, burnt sausages, cold toast, and under- or overcooked eggs served on disposable plates with plastic utensils. Staff often ignored complaints and at times were dismissive or condescending. One employee used pet names like “mama” and “my love” while brushing off our concerns and even admitted the breakfast was poor because it was “free.”
Service: The GM, Mauricio, did check in and acknowledge our frustrations, offering a larger “VIP” room and promising a deep clean or possible gesture, but there was no visible improvement or follow-up.
Positives: Our corner room had excellent light, a wraparound balcony, and the area itself was pleasant.
Overall: Misleading advertising, subpar breakfast, impractical bathroom design, and dismissive service made this stay feel frustrating and not worth the price.
Monika
Stayed 5 nights in Oct 2025