2/10 Terrible
Subrina
Business traveler, Traveled with family
Dec 11, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk was very incompetent!!! The keys to the room were always not working for a four day stay. The pool needs to be cleaned and also they are no chairs by the pool. The coffee and tea options are limited. They are additional charges that are not stated online. When it’s hours before check out they call constantly as if you have not paid for your stay in advance. Then before check out they came 20 minutes before check out to knock the door to tell us it’s time to check out. No English speaking staff at all… The area where this hotel is located is not very safe at night ..we had to pay $12.00 a night per parking and $2.50 hotel fees separately that cannot be explained what that covered. Air conditioning sounds like a tractor motor all night and you can hear absolutely everything in the other rooms next to you. We parked in a garage that you have to go around the building and drive in then show a paper before they lifted the iron gates from Alcatraz prison…sighs …there is absolutely nothing close by to do or no form of eatery. The stay was very very uncomfortable and costly especially with the unexpected hidden fees plus the extra $100 deposit after the Expedia 3.rd party cost. Honestly very disappointed and unhappy with the stay and the services.
Subrina
Stayed 4 nights in Dec 2024