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Bed was a little bit uncomfortable and AC did not work well.

They charge for extra pillows and/or blankets for each night! Not each stay, but each night! That’s ridiculous, it’s not renting a bed, it’s for each extra pillow and/or blanket! Only one pillow per person given and we wanted to exchange the queen blanket for 2 single ones, they still had to charge for an extra blanket per night! $4000 won per night, NOT per stay. Plus all of a sudden, both front desk ladies don’t speak English at all, we needed to use Google translate as they text their supervisor but when other foreigners came to the desk, they can speak English again…wow! Bad customer service. Look into other hotels if you can, this one is not close to the subway and very noisy, dark, not clean. No airport bus or transfer available. Only uber or subway (too far to drag luggage).

Very accommodating. Held luggage until check in every time.

Enjoyed my stay

The area was perfect. The room was spacious and clean. We had a great time in Busan and would love to stay here again

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Nice clean and modern hotel. Breakfast is average